Associate Solution Consultant - Solution Consulting Academy
- The Sharp 10-12 Hogan Place 1st Floor, Dublin, Ireland
- Region: EMEA - Europe, Middle East and Africa
- Employee Type: Regular
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
The EMEA SC Academy
The Solution Consultant (SC) Academy program offers talented individuals a direct path into what may be the most exciting, challenging and rewarding position in technology sales. An SC works with customers and sales to create technological solutions to critical business needs. To be successful, a Solution Consultant must understand the customer, the technology, and the sales cycle. A great SC will be seen as a trusted advisor by customers and by ServiceNow sales teams.
The SC Academy provides the tools and education to be a successful ServiceNow Solution Consultant. This role includes ServiceNow product and technology training, sales and product demonstration instruction and education in information technology (IT). The program emphasizes hands-on learning, mentorship from the best professionals in our organization and a team atmosphere where we rely on each other to learn, grow, and achieve. Upon successful completion, you will have the tools needed to move forward into a successful ServiceNow career.
The SC Academy is an intensive 6-month program designed to equip you with the skills required to be a Solution Consultant. A combination of peer-led enablement, self-guided study and instructor-led training form the basis of your time in the Academy alongside individual and team projects and shadowing of experienced SC’s.
Training areas include:
- ServiceNow Platform and Certification
- ServiceNow Product Lines
- Presentation and Demo Skills
- Value Selling
- Proposal Writing
- Discovery and Objection Handling
- ITIL Foundation Certification
What we are looking for
We are looking for people who think differently and are not afraid to make mistakes and learn from them. You could have a degree-level education and 1-2 years of work experience, or you could be Qualified by Experience with 3-5 years' experience in IT Consulting, IT Service Management, Customer Service Management or HR. You’re curious and enjoy learning new things and you want to work in a fun environment with constant new challenges.
To be successful as an SC you will need:
- A passion for technology and an interest in staying up to date with the latest technology innovations.
- The ability to influence decision-makers.
- The confidence to present to large audiences.
- A focus on creating or adding value.
- An entrepreneurial mindset and the ability to multi-task, prioritise and self-motivated.
- Effective communication skills and a sense of humour!
- Fluency in French or Dutch or Arabic or German or Swedish
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.