Senior Program Manager – Lean Transformation

  • 2225 Lawson Lane, Santa Clara, California, United States
  • Full-time
  • Region: AMS - North America and Canada
  • Employee Type: Regular

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role: 

  • Responsible for driving a portfolio of enterprise-level transformation programs from business case development to successful adoption and sustainment 

  • Accelerate transformation execution by contributing to a lean, scalable and “playbook-like” framework, applying thought-leadership and industry-disrupting best practices 

  • Assist with the translation of vision and strategy to execution-focused roadmaps, encompassing the People, Process, Technology and Cultural aspects of the transformation 

  • Lead the overall execution of highly complex transformations in IT by playing a “Release Train Engineer” role across matrixed scrum teams, ensuring cross-functional dependencies are properly identified and coordinated 

  • Track transformation progress with accountability and visibility through clear adoption plans, right-sized governance structure and executive buy-in 

  • Create a sense of urgency for adoption by deeply understanding stakeholders’ landscape and proactively navigate their organizations with key change champions 

  • Facilitate succinct program status reviews to ensure timely risk identification, rapid issue resolution and decision-making at the right governing level 

  • Drive lasting behavioral and cultural changes through persistent influence and pragmatic organizational change management 

  • Track and report value-based metrics to CIO, executive committee, and sponsors, ensuring the outcomes and benefits of the transformation are fully realized 

  • Apply Agile and lean principles to refine implementation tactics, champion innovation and drive continuous improvements based on stakeholders’ feedback and results achieved 


To be successful in this role, we need someone who has: 

  • Minimum of 15 years of work experience in a fast-paced and rapid growth environment with strong preference for prior work in management consulting 

  • Experience in leading large complex transformations with tangible outcomes achieved and successes in driving behavioral and mindset changes 

  • Experience in driving highly cross-functional, multi-disciplined programs that require strategic thinking and hands-on orchestration across all levels from planning through execution 

  • Ability to bring clarity and drive alignment with senior leaders from high-level concept to effectively structured strategies and plans 

  • Strong executive presence and interpersonal skills, demonstrating the ability to build long-term relationships and influence across disciplines and cross-functional stakeholders 

  • Ability to manage multiple execution tracks simultaneously and direct teams to adjust priorities as needed, demonstrating a high level of independent judgment and proactivity 

  • Deep sense of ownership and “winning as a team” – ability to identify risks and issues early and motivate teams towards common goals and problem resolution 

  • Deep understanding of the value, core disciplines and current trends of major industry-disrupting transformations  

  • Proven experience with large-scale IT transformations such as Digital Transformation, DevSecOps, Cyber Security, Low-Code/No-Code and AI/ML 

  • Management consulting background and knowledge of ServiceNow platform and products is a plus 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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