Staff AI Research Scientist - ATG

  • 6650 St. Urbain Street Suite 500, Montreal, QUEBEC, Canada
  • Full-time
  • Region: AMS - North America and Canada
  • Employee Type: Regular

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.  
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

The Advanced Technology Group (ATG) at ServiceNow is  a customer-focused innovation group building intelligent software and smart user experiences using existing and emerging data and AI technologies to enable end-to-end, industry leading work experiences for customers. We are a group of researchers, applied scientists, engineers and product managers with a dual mission. We build and evolve the AI platform, and partner closely with business units to build products and end-to-end AI-powered work experiences for customers. In equal measure, we lay the foundations, research, experiment and de-risk AI technologies that unlock new work experiences in the future.


ServiceNow carries out fundamental research to push the limits of what AI can do for enterprises.  You will be part of the Element AI research group within the ServiceNow Advanced Technology Group.  


You will do fundamental research on low-data machine learning with a focus on natural language processing and multimodal representations, within our “low-data learning” research program. You will have a role of knowledge generation and transfer, as well of maintaining our scientific credibility within the academic community. 

What you get to do in this role:   

Research scientists have the responsibility to set up their own research agenda within the topics of the research team, supervise interns, collaborate with their colleagues and the global AI community.  

Research scientists are also responsible to be on top of the latest trends and discoveries and of sharing their knowledge with their colleagues through internal communications and collaborative projects.  

Research scientists are also responsible to act as scientific advisors for other teams in need for their expertise and contribute to the products of the company.  


In order to be successful in this role, we need someone who has: 

  • A PhD in machine learning, deep learning, computer science, artificial intelligence or a related field.  
  • Preferred: 2 years of research experience post PhD.  
  • A getting-things done mindset with a desire to push the boundary of fundamental knowledge  
  • Experience in natural language understanding and optionally on multimodal representation learning, reinforcement learning, graphs, time series, computer vision, etc.  
  • Experience and mastery of scientific programming with Python and Numpy, and optionally also with Java, JavaScript, or R.  
  • Experience and mastery of deep learning programming in Pytorch and optionally with Tensorflow.  
  • Experience contributing to research communities and/or efforts including publishing papers at top international conferences such as (NeurIPS, ICLR, ICML, ACL, CVPR, etc.)  
  • Desire to work in a diversified team.  

When applying please provide:   

  • CV 
  • Cover letter 
  • Research statement 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


Privacy Policy