Staff AI Research Scientist (Natural Language Processing)
- 6650 St. Urbain Street Suite 500, Montreal, QUEBEC, Canada
- Work Persona: Flexible
- Region: AMS - North America and Canada
- Employee Type: Regular
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.
The ServiceNow Research team does both fundamental and applied research to futureproof AI-powered experiences for all users of the Now Platform®️. We make workflows smarter, AI workloads more efficient, and are committed to making socially responsible contributions to the AI community. Our innovation is centered on people: helping customers modernize their technology architecture, innovating new business models, improving experiences at work, and driving higher ROI from their technology investments.
The Human-Machine Interaction Through Language (HMITL) team at ServiceNow Research is exploring how natural language processing (NLP) and large language models (LLM) can revolutionize the way humans interact with software and knowledge systems. We are actively seeking collaborators and interns. The topics include but are not limited to:
- Task-oriented dialog and semantic parsing
- Interactive code generation
- Compute- and memory- efficient LLMs
- Retrieval-augmented LLMs
- Lightweight LLM adaptation for downstream tasks
- Using LLM for data synthesis
- Large context transformers, transformers with memory
- Controllable AI, chain-of-thought methods, integration with symbolic AI
- Trust-worthy natural language generation; combatting hallucinations
Research scientists have the responsibility to set up their own research agenda within the topics of the research team, supervise interns, collaborate with their colleagues and the global AI community.
Research scientists are also responsible to be on top of the latest trends and discoveries and of sharing their knowledge with their colleagues through internal communications and collaborative projects.
Research scientists are also responsible to act as scientific advisors for other teams in need for their expertise and contribute to the products of the company.
In order to be successful in this role, we need someone who has:
- A PhD in machine learning, deep learning, computer science, artificial intelligence or a related field.
- Preferred: 2 years of research experience post PhD.
- A getting-things done mindset with a desire to push the boundary of fundamental knowledge
- Experience in natural language understanding and optionally on multimodal representation learning, reinforcement learning, graphs, time series, computer vision, etc.
- Experience and mastery of deep learning programming in Pytorch and optionally with Tensorflow.
- Experience contributing to research communities and/or efforts including publishing papers at top international conferences such as (NeurIPS, ICLR, ICML, ACL, CVPR, etc.)
- Desire to work in a diversified team.
When applying please provide:
- Cover letter
- Research statement
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
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