Serpa Packaging Solutions is a world-class U.S. manufacturer of custom, high-quality secondary packaging systems for Fortune 1000 manufacturers of over 14 industries (inclulding pharmaceutical, nutraceutical, personal care, cosmetic, medical device, and food). Our company is located in the hospital Central California city of Visalia in Tulare County, commonly known as the gateway to our nearby National Parks (Yosemite, Sequoia and Kings Canyon). Our line of products include cartoners, case packers, tray packers, robotic palletizers, integration and validation services, and 5-Star service support. Our commitment to service, quality, and innovation has allowed us to serve customers throughout the United States and across the world. And as a privately-owned, family-cultured organization, we are not only very passionate about our products and our service to customers, but also our community and our employees, who truly are the leaders to our company’s success! Serpa Gives Back - our's organization's employee charity program - has proudly and collectively supported over 12 non-profit organizations, and to this day, we continue to remain committed to supporting our community each and every year. Learn more about our team, technology, culture and values by viewing the bottom section of the job posting. 

Our Benefits + Perks (include)

• Competitive pay + health insurance packages (includes medical, dental, vision) + 100% company-sponsored life insurance.
• 401K investment options with 100% company price-matching.
• Comprehensive time-off benefits (paid vacation time, sick time, company holidays, and birthdays).
• Innovative design and manufacturing experience working alongside industry professionals at a 30+ year manufacturer of automation systems integrating advanced technology, including Fanuc robotics since 2008. 
• Dynamic project work with a customer portfolio of Fortune 1000 manufacturers in over 14 different industries. 
• Direct mentorship and training from experienced company staff.
• Casual dress code + culturally diverse work atmosphere.
• Exceptionally affordable Housing + overall Cost Of Living (COL) in our area. San Francisco housing costs 450.2% greater. Los Angeles housing costs 186.1% greater.
• Gateway access to nearby National Parks (Yosemite, Sequoia & Kings Canyon).
• Team Serpa Events – our company's social events held throughout the year (luncheons, holiday celebrations, team building, sporting events, and more).
• Serpa Gives Back – our company’s yearly and voluntary charity program where members proudly and collectively continue to support over 12 non-profit organizations.
• Serpa News – our company’s exclusive newsletter on everything fun and new at Serpa.

Serpa Packaging Solutions is seeking a skilled IT professional to join our team! As an IT Specialist, you’ll serve as first point of contact for users needing support and technical assistance with hardware and software questions and issues. He or she will also help maintain and support company equipment, which includes computers, printers, and additional equipment related.

Our Perks (include):

• Competitive pay + health insurance packages (includes medical, dental, vision) + 100% company-sponsored life insurance.
• 401K investment options with 100% company price-matching.
• Comprehensive time-off benefits (paid vacation time, sick time, company holidays, and birthdays).
• Innovative design and manufacturing experience working alongside industry professionals at a 30+ year manufacturer of automation systems integrating advanced technology, including Fanuc robotics since 2008. 
• Dynamic project work with a customer portfolio of Fortune 1000 manufacturers in over 14 different industries. 
• Direct mentorship and training from experienced company staff.
• Casual dress code + culturally diverse work atmosphere.
• Exceptionally affordable Housing + overall Cost Of Living (COL) in our area. San Francisco housing costs 450.2% greater. Los Angeles housing costs 186.1% greater.
• Gateway access to nearby National Parks (Yosemite, Sequoia & Kings Canyon).
• Team Serpa Events – our company's social events held throughout the year (luncheons, holiday celebrations, team building, sporting events, and more).
• Serpa Gives Back – our company’s yearly and voluntary charity program where members proudly and collectively continue to support over 12 non-profit organizations.
• Serpa News – our company’s exclusive newsletter on everything fun and new at Serpa.

This is an opportunity for a skilled IT professional to become a part of a growing, industry-leading company of high-quality packaging automation systems manufactured in California. If you enjoy troubleshooting and providing excellent IT support to users, working hands-on with a team on projects, and have an interest in learning more about state-of-the-art technology and innovations in automation, look no further – this opportunity is for you!

Responsibilities

• First point of contact for end users of the company
• Troubleshoot IT related issues to resolve problems and errors
• Build custom PC’s and setup workstations for new users
• Upgrade hardware and software on workstations
• Maintain inventory of workstations software and hardware
• Maintain inventory of printers and printer supplies
• Install, configure and test workstations, equipment, software, etc.
• Contact vendors for support, upgrades, and maintenance
• Guide and train users on software and hardware
• Maintain server and network equipment
• Support and maintain phone system
• Maintain Active Directory
• Clean up computers and peripheral equipment
• Provide Network and Cell Phone support
• Utilize and maintain company’s helpdesk ticketing software
• Ensure proper documentation of procedures
• Assist in IT projects
• Flexibility to support other duties as assigned by Manager

• 2+ years experience in troubleshooting Windows OS
• Experience with Microsoft Office applications (2007, 2010, 2016)
• Experience with Microsoft Server 2008 and 2012 desired
• Experience with Dynamic Host Configuration Protocol (DHCP), Active Directory (AD), Domain Name System (DNS), and other roles desired
• Relevant technical experience and knowledge of network protocols desired
• Must possess a positive and professional attitude
• Solid customer service skills and communication skills, both written and oral
• Strong attention to detail, planning and organization skills
• Problem solving and decision making skills

Physical Demands

• Ability to perform job duties that require standing, kneeling, crouching, twisting upper body, working in cramped spaces
• Physical effort that may include the lifting of supplies and materials that weigh up to 25 pounds

The Serpa Legacy

Fernando Serpa, owner and founder of Serpa Packaging Solutions, began his career in the packaging equipment industry as a Service Technician. Through his hard work and ambition, Fernando eventually founded Serpa Packaging Solutions in 1985. The company has steadily and organically grown over the years ever since. We have been recognized by Inc.'s 5000 Fastest Growing Companies four years in a row and we have established ourselves as the industry-leading manufacturer of high-quality, reliable, innovative secondary packaging systems. Fernando’s inspiring story of founding and developing the company is a true testament that anything can be accomplished through hard work, faith, and dedication.

To this day, Fernando remains very passionate about the company and its success. He continues to emphasize a strong company focus on service to both customers and employees. It is through this philosophy that has allowed Serpa Packaging Solutions to achieve record sales growths, develop a dynamic customer portfolio of Fortune 1000 manufacturers in over 14 different industries, and place close to 2000 packaging machines across the world.

Devoted to Innovation

With over 30 years of experience in the packaging industry, Serpa Packaging Solutions is the only U.S. manufacturer able to provide solutions superior to those from European manufacturers. We remain proactive in the packaging industry by offering customers the most advanced technology and features available, which includes integrated FANUC robotics applications since 2008 and rapid changeover technology since our inception. We are a pioneering and growing company that continuously invests in research for the development of new products and services for customers. Our line of patented products includes our P320 High Speed Casepacker, P200 Casepacker, P100 Cartoner, Robotic Palletizer & Depalletizer, High Speed Automated Insert Feeding System, ModPack Semi-Auto Case Packer with Serialization, and FG Robotic Cartoner series revealed at Pack Expo. We encourage you to take a look at our innovative products and technology for yourself by visiting our Serpa YouTube channel (www.bit.ly/serpatechnology). 

Serpa Gives Back

As a privately-owned, family-cultured organization based out of the welcoming Central California community of Visalia, we are not only passionate about our products and customers, but also our community and employees, who truly are the leaders to our success. Serpa Gives Back - our organization's employee charity program - has proudly supported over 12 non-profit organizations. Organizations we have supported are both local and non-local, and they include the Visalia Rescue Mission, American Cancer Society, American Red Cross, Food Link for Tulare County, Coats for Kids, and the Wounded Warrior Project. To this day, we remain committed to collectively supporting our community each and every year. 

Proud To Be An Equal Opportunity Employer!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

All your information will be kept confidential according to EEO guidelines.

Your Right to Work 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.