Serpa Packaging Solutions is a world-class manufacturer and integrator of custom, high-quality packaging systems for a variety of applications and markets worldwide. We provide complete and original automated packaging equipment, coupled with installation assistance, service, and support capabilities that consistently offer our customers complete and reliable solutions. Serpa Packaging Solutions was founded in 1985 by Fernando Serpa, still current owner and President who continues to emphasize a strong company focus on customer service to both customers and employees due to his Service background. It is through this philosophy that we have succeeded in achieving a dynamic and global customer portfolio of Fortune 1000 manufacturers from the pharmaceutical, personal care, cosmetic, nutraceutical, medical device, and food industries.

Serpa Packaging Solutions has been in the packaging industry for over 30 years. Our line of products include high-quality cartoners, case packers, tray packers, and robotic palletizers. Based in the San Joaquin Valley, we are a focused and developing company that continues to invest in research for the development of new patented products, such as our High Speed Automated Insert Feeding System and our brand new ModPack semi-automatic case packer revealed at Pack Expo 2017. Serpa Packaging Solutions is also proactive in continuing to offer our customers the most advanced technology available in the industry, which includes our integration of FANUC Robotics since 2008.

It is our commitment to service, quality, and innovation that has allowed us to succeed and continue to grow. And as a privately-owned company, we are not only passionate about our products and our customers, but also our community and employees who truly make our company a success!

To learn more about Serpa Packaging Solutions, our products and core values, please visit us at www.serpapackaging.com.

Serpa Packaging Solutions is seeking a skilled IT professional to join our team! As an IT Specialist, you’ll serve as first point of contact for users needing support and technical assistance with hardware and software questions and issues. He or she will also help maintain and support company equipment, which includes computers, printers, and additional equipment related.

Our Perks (include):

• Competitive pay + health insurance packages (medical, dental, vision, and life).
• Long-term investment options via 401K with company price matching.
• Comprehensive paid time off benefits (includes vacation time, sick time, company holidays, and birthdays). 
• Exceptionally affordable Housing + overall Cost Of Living (COL) near company facility in Visalia. San Francisco Housing costs are 450.2% greater than Visalia.
• Gateway access to nearby National Parks (Yosemite, Sequoia & Kings Canyon).
• Team Serpa Events – company social events held throughout the year, which include employee luncheons, holiday celebrations, team building, and more.
• Invitation to Serpa Gives Back – our organization’s yearly charity program where our employees proudly and collectively continue to support over 12 non-profit organizations.
• Access to Serpa News – our company newsletter on everything fun and new at Serpa.

This is an opportunity for a skilled IT professional to become a part of a growing, industry-leading company of high-quality packaging automation systems manufactured in California. If you enjoy troubleshooting and providing excellent IT support to users, working hands-on with a team on projects, and have an interest in learning more about state-of-the-art technology and innovations in automation, look no further – this opportunity is for you!

Responsibilities

• First point of contact for end users of the company
• Troubleshoot IT related issues to resolve problems and errors
• Build custom PC’s and setup workstations for new users
• Upgrade hardware and software on workstations
• Maintain inventory of workstations software and hardware
• Maintain inventory of printers and printer supplies
• Install, configure and test workstations, equipment, software, etc.
• Contact vendors for support, upgrades, and maintenance
• Guide and train users on software and hardware
• Maintain server and network equipment
• Support and maintain phone system
• Maintain Active Directory
• Clean up computers and peripheral equipment
• Provide Network and Cell Phone support
• Utilize and maintain company’s helpdesk ticketing software
• Ensure proper documentation of procedures
• Assist in IT projects
• Flexibility to support other duties as assigned by Manager

• 5+ years experience in troubleshooting Windows OS
• Experience with Microsoft Office applications (2007, 2010, 2016)
• Experience with Microsoft Server 2008 and 2012 desired
• Experience with Dynamic Host Configuration Protocol (DHCP), Active Directory (AD), Domain Name System (DNS), and other roles desired
• Relevant technical experience and knowledge of network protocols desired
• Must possess a positive and professional attitude
• Solid customer service skills and communication skills, both written and oral
• Strong attention to detail, planning and organization skills
• Problem solving and decision making skills

Physical Demands

• Ability to perform job duties that require standing, kneeling, crouching, twisting upper body, working in cramped spaces
• Physical effort that may include the lifting of supplies and materials that weigh up to 25 pounds

Serpa Packaging Solutions offers a competitive compensation and benefits packages that includes comprehensive healthcare insurance plans (medical, dental, vision, & life), retirement investment via 401(k), and more. 

Proud To Be An Equal Opportunity Employer!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

All your information will be kept confidential according to EEO guidelines.

Your Right to Work 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.