SERBIZ is a multi-purpose cooperative registered with the Cooperative Development Authority (CDA). It is owned by professionals and workers with work experience in diversified service functions and industrial operations. These workers are called “owner-members”. As owner-members, all of us are SELF-EMPLOYED individuals who are neither employees of the Cooperative nor employees of our clients.

Serbiz offers you service solutions that will bring about higher productivity, work flexibility and allow you to maintain operational cost effectiveness which will substantially improve your local and global competitive advantage.

We are focused on our vision: To be the best alternative service provider to our clients by delivering innovative and effective solutions to your needs along with excellent service. We retool the mindset as well as the behavior of our worker-members during orientations and seminars that we conduct for our members on a regular basis. We emphasize on rendering excellent service values-productivity, quality and efficiency. When the client is satisfied, our service is continued. Accordingly, the Cooperative’s worker-members will have gainful livelihood. Therefore, earning potentials become greater which will result to continual advancement in quality of life for our worker-members. This is what we refer to as the Win-Win Solution.

The cooperative structure and its principles have provided the key ingredients to this Win-Win Solution. The arrangement allows continuous service of our worker members beyond the practice of 5 months. Therefore, recurring recruitment as well as training costs can be avoided and savings is realized. Higher productivity can likewise be achieved as a result of the continuous use of their learned skills.

Serbiz Cooperative as reflected in the mindset of our worker-members has been transformed from that of employee to entrepreneur. Thus, owner-members who service client-companies are driven to work toward mutually beneficial business opportunities and partnerships instead of the traditional employment. Serbiz becomes your strategic business partner.

·         Serves as Labor Relations Specialist of South Luzon (Laguna and Cavite Office)

·         Meets with Production Supervisors / Production Manager to resolve existing and potential labor issues based on the following frequency:

Manufacturing Client – Bi-Monthly

Non-Manufacturing – Monthly

·         Orients incoming new revenue and non-revenue members on Code of Ethics during MOP; Conducts refresher course on quarterly basis focusing on attendance, negligence and GMP compliance.

·         Ensures that COE of Serbiz is known to client and agreed on different provisions; aligned COE

·         Attends labor case hearing and discussion with DOLE personnel together with Serbiz legal team or upon advise

·         Submits labor case updates on a monthly basis

·         Submits recommendations on Code of Ethics review every 1st of December

·         Performs the usual disciplinary procedures including the proper documentation; Databasing of IR/DAN

·         Counselling of members

·         Help develops new programs that will recognize members who did an exemplary job and to motivate others

·         Review and suggests new cooperative rules and procedures that will help improve the Laguna  and Cavite operations

·         Resolves conflicts between members either Non Revenuie or Revenue.

·         Recommends training that will help improve the behavior and personality of a member.

·         Regularly checks Cooperative  website (ie www.serbizcooperative.webs.com) and for Serbiz Facebook account to ensure that contents are just and reasonable.

·         Performs performance related survey intended for Non-Revenue members as required by IH.

·         Collects weekly submission of issued DA’s from SV/ AM and ensure that elevated issues are being attended/closed within agreed timeline; Monitors the implementation of DAN forwarded to operations group or AM.

·         Conducts monthly random audit on the status of submitted and agreed Inquiry Form as well as implementation of Issued Disciplinary Action to members.

·         Ensures complete, available and updated documents and relevant reports needed by DOLE or client Auditors.

·         Conducts quarterly audit on the 100% compliance on Member’s performance appraisal.

·         Submit and discuss accomplishment report(WAR) every Saturday meeting with co-backroom staff.

·         Submit admin cases monitoring, IR and Attrition trending with analysis every first Friday of the month

·         Ensures that all forms being used per client are within the standard, with control number and approval of IH; databasing of forms for quick reference

·         Meets atleast monthly with client counterpart for alignment and updating purposes.

·         In the absence of HR Assistant (Recruitment), assist all members inquiry regarding their membership application status

·          Investigate and evaluates human relations, labor relations, and work-related problems, and coordinate with IH, HR Officer and HR Director to determine appropriate action. 

·         Prepare evidence for disciplinary hearings and seeking assistance of clients for other available proof that can help to easily close specific Administrative case

·         Assist/facilitate if there are Recreational activities such as Sport Fest, Summer Outing etc. among Non-Revenue members

·         Issue Memorandum prescribed by existing law and/or  SMPC Head office for implementation and/or updates

·         Performs other tasks that may be assigned in the future by IH and HR Director.

Qualifications:

> Male / Female
> Graduate of BS Psychology or any related course
> With experience in Employee/Labor Relations
> Knowledgeable on Labor Laws, DOLE Audit, principles and practices
> Ability to adapt to different organizational cultures and environments
> Willing to be assigned in Olivarez Binan Laguna