Customer Success Intern (paid)

  • Emeryville, CA
  • Full-time

Company Description

Company Description

Sellpoints is a fast growing and cutting edge e-commerce marketing company located in Emeryville, CA. Recently ranked as one of the 1200 fastest growing companies, Sellpoints focuses on creating a great work environment, a fun culture and a strong emphasis on learning. We are a customer centric company and act as an extension to our clients helping them with digital marketing solutions.

Sellpoints provides its broad range of customers, many of which are in the Inc. 500, with a suite of e-commerce focused digital marketing services. Sellpoints acts as a partner, often becoming a company's marketing arms and augmenting their efforts to acquire browsers, turn them into customers, retain those customers, and convert the customers already viewing their site.


Job Description

JOB DESCRIPTION

Are you hungry to begin a career in e-commerce marketing? Do you want to be part of a high-performing team? Are you eager to prove your ability in a growth-oriented company? If so, Sellpoints need you!

Reporting directly to the Director of Brand Success, as a Customer Success Intern, you will be responsible for supporting Sellpoints’ Customer Success Team in a multitude of capacities including the creation, editing, and publishing of digital marketing content via our OMNI platform. This position is a three-month internship with the goal of growth within the team and company.

Qualifications

Responsibilities May Include:

  • Gaining a thorough understanding of Sellpoints’ OMNI digital marketing platform

  • Identify what brand content is available to be syndicated to Retailers’ product pages (PDP) using Sellpoints’ OMNI Platform

  • Syndicate/Publish brand content to all approved retailers’ PDP

  • Identify and capture the root cause or reasons why brand content may not be live at retailers’ PDP into OMNI

  • Assisting our Retailer Success Managers to ensure brand content is correctly published to our retailer network of 100+ online retailers

  • Working closely with Brand Success Managers and Associates to create and edit content on behalf of major consumer product brands

  • Help elevate the Customer Success Team by assisting with the creation of internal training and marketing material

  • Communicate with customers to answer platform related questions/requests as a Customer Success Team member

Qualifications/Traits:

  • Education: High School diploma or higher

  • Professional Experience: 1+ years

  • Driven and self-motivated - we love people that take the initiative to identify solutions to complex problems and want to own the process of implementing the fix

  • Interest in learning about digital marketing within the fast paced environment of e-commerce

  • Organized and detailed

  • Strong ability to work under pressure and maintain deadlines without sacrificing quality of work

  • Excellent communication skills with fantastic spelling and grammar

  • Be a team player


Bonus Skills/Traits:

  • Be technologically savvy

  • Be comfortable with Google Suite and Microsoft Office

  • Basic photo editing skills

  • Familiarity with HTML and CSS a plus

  • Familiar with general trends/practices in e-commerce

  • Familiar with wordpress or similar drag and drop web page creation platforms



ADDITIONAL INFORMATION

If you thrive in a deadline driven environment, are process driven, love Sales and Marketing, and have the ability to work independently or within a team, this role is for you!

Additional Information

COMPENSATION AND BENEFITS

Job Type: Full Time (three months)

Salary: Pay commensurate with experience


PERKS
  • Mocha Latte, Peet’s Coffee, Tea, Soda, Juice and yummy snacks provided

  • 1.8 miles from Ashby Bart Station with frequent free shuttle service to our office

  • Bike-friendly company with dedicated secure storage area

  • Lots of office dogs!