Quality & Warranty Data Analyst

  • Hagerstown, MD, USA
  • Full-time
  • Area of expertise: Electrical/Electronical/Automation Engineering

Company Description

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Must be authorized to work for any employer in the U.S.


SEGULA TECHNOLOGIES is hiring a Quality and Warranty Data Analyst to join our growing team in Hagerstown, Maryland.

We offer a competitive salary and benefits plan, and great opportunities for career growth!

With a global presence in 28 countries with 140 offices worldwide, SEGULA GROUP fosters a close relationship with its customers thanks to the expertise of its 11,000 employees.

SEGULA TECHNOLOGIES is an Engineering and Design Services company with a proven ability to boost innovation and competitiveness within the major industrial sectors, including Automotive, Aerospace & Defense, Energy, Rail, Naval, Pharmaceutical, and Oil and Gas.

Job Description

The Quality & Customer Satisfaction team ensures the product quality performance within a determined scope through investigating and prioritizing market product quality issues. The Data Analyst secures the voice of the customer in the problem-solving processes through knowledge management. This role supports achieving product quality goals and metrics for fault frequency and warranty costs.


Job Responsibilities

  • Be an expert to extract data from databases and to develop specialized statistical methodologies.
  • Define and use valid advanced statistical principles to analyze customer problems and factors driving them.
  • Develop and implement advanced methodologies to forecast product quality and reliability (short term total truck roadmap, Weibull).
  • Support quality activities in solving processes and Strategic Objectives when applicable.
  • Support quality forecasting (predictive failure rates, warranty or financial initiatives).
  • Provide Quality performance charting / graphs to the Engineering teams for new development.
  • Analytical and statistical skills: Recognizing patterns in data, information, or events, drawing logical conclusions and making recommendations on the most suitable models and statistical approaches.
  • Creativity / Innovation: Reframing traditional patterns of thinking and applying new and evolving ideas, methods, designs and technologies.
  • Attention to Detail: Monitoring adherence to standards and actively checking for accuracy of data received or generated before passing it on.
  • Proficiency in personal computers and network applications and aptitude to learn new program features and application software.
  • Good written and verbal communication.
  • Organization and follow up.

Qualifications

  • Bachelor of Science in Mathematics, Technical, or a Business-related discipline with emphasis on statistical techniques.  Master of Science is preferred.
  • Work experience applying statistical principles to recognize patterns in data files is required.
  • Automotive experience / knowledge is a plus.


Core Competencies

  • To ensure structured data analysis on problems affecting customers, suggesting statistical analysis and IT systems to be used.
  • To build predictions to forecast quality level.

Additional Information

  • Must be able to start within 3 weeks of offer acceptance date.
  • Will be required to travel domestically and internationally up to 20%.
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