Temporary Community Coordinator (remote)

  • Los Angeles, CA, USA
  • Employees can work remotely
  • Contract

Company Description

Seed&Spark is a platform that helps build sustainable careers for diverse creators and amplifies the cultural impact of the work that they make. For most of the past decade, Seed&Spark has cultivated equity and inclusion in entertainment, building an unprecedented pipeline of stories from unique perspectives told by people around the world. Leveraging our exceptional content library, we've created a first-of-its-kind inclusive workplace culture program built around film.

We have a passionate team of smart, creative and purpose-driven experts working hard to change the entertainment industry for the better.

We are a remote organization, with all employees working from home within the U.S.

Job Description

About the Role

We are looking for a Temporary Community Coordinator to join our team. Here at Seed&Spark, we ensure that all kinds of stories are told and that all kinds of storytellers have avenues to spark vibrant conversations among people everywhere with their work. One of the ways we support this mission is through our crowdfunding platform, where we focus on how to make creators successful, and more specifically, how to set them up for success on raising the funds they need for their projects. Another way we support this is through our SaaS product Film Forward: a learning platform that drives behavior change using film.

As our Temporary Community Coordinator, you will be a liaison between our organization and our community, including creators, customers, and advocates. You will personify our voice and tone through community support, content distribution, and digital engagement to build brand presence and trust online. You are comfortable representing our brand personality and passionate about maintaining consumer trust. Our ideal candidate has experience with community outreach, video content creation, social media strategy, executing marketing campaigns (including via email), and moderating events.

You are part of our Marketing team, reporting to the Marketing Senior Manager, and will work closely alongside Creator Success, Sales and Product Management to ensure our story is positioned clearly with our audience. This is a 6-7 month long temporary position starting in October 2022. Seed&Spark is currently piloting a 4 day work week across our organization, so this position will work 4 days per week/32 hours per week, mostly Mondays through Thursdays (working days of the week may be subject to change, based on holidays).


 

About YOU

You love connecting with people. You understand how to listen to people - how to hear them and see them, not only in the context of a brand/customer relationship but also as part of a broader community. This skill energizes you because it allows you to connect with people and  drive positive engagement.

You have at least one year of experience managing social media for a brand and ideating and producing video content. You also have experience engaging directly with a brand’s digital audience. You are not necessarily an expert in everything - who is?! - but you know the best questions to ask and how to find the right experts when needed. A quick learner, you are not afraid of new challenges.

We are all working remotely for the foreseeable future, so it’s important that you are proactive and consistent with your internal and external communication. You’re a team player, and we’re looking forward to building a team environment in which we care for each other’s psychological safety, have our voices heard and shift each others’ perspectives. 
 

Expected Outcomes for a Temp Community Coordinator:

  • Help generate a high brand reputation score

  • Grow Seed&Spark audience size

  • Deliver consistent, high-quality engagement with the Seed&Spark community

 

Core Activities for the Temp Community Coordinator:

  • Monitor, listen, and, drive audience engagement across social platforms daily

  • Develop and execute Seed&Spark’s email marketing campaigns via written communications and the creation of visual assets

  • Research new or undiscovered creative communities and recommend outreach strategies to engage and educate about Seed&Spark

  • Own end-to-end implementation, including content creation–including static graphics, GIFs, video and copy–across Instagram, Twitter, Mailchimp, and Facebook to grow our mindshare among creators and audiences. 

  • Manage end-to-end implementation of email campaigns

  • Conduct ongoing social media research of influencers, trends, conversation points, and key growth opportunities

  • Provide input on content strategy and execute final approved strategy across email and social channels

  • Track performance of social media and email marketing campaigns, content, and overall health, and recommend adjustments accordingly

  • Manage the research and outreach of new audience opportunities

  • Maintain the calendars and content libraries of social editorial content efforts

  • Ensure consistent brand positioning and tone of voice across all channels

  • Coordinate coverage of Seed&Spark events, educational series, and live streams through direct community management and engagement

  • Be our internal subject matter expert and primary point of contact on our marketing automation and CRM tools, training other team members on them, as needed

  • Ensure proper documentation of process flow, necessary deliverables, and timelines for coverage and training purposes.

  • Proactively communicate roadblocks

  • Represent Seed&Spark's values in the world, with a deep commitment to compassion and belonging

  • Other community-related or marketing-related duties as needed by the business

Qualifications

Preferred skills and experience:

  • Community management or social media management experience is a must

  • Knowledge of effective organic social media platforms and strategies

  • Strong writing skills

  • Video content creation

  • Public Relations experience a plus

  • Q&A moderator experience a plus

  • B2C digital marketing experience a plus

  • Metrics-driven marketing mind with eye for creativity

  • Experience with marketing automation and CRM tools

  • Strong time management and organizational abilities

  • Adaptability and Growth Mindset - tools and techniques are always evolving and this role needs to be able to adapt to change

  • Excellent communication skills

  • Quick learner

Additional Information

This position will work remotely/from home within the United States. Candidates do not need to be located within the Los Angeles area.

All your information will be kept confidential according to EEO guidelines.