Protectas Group Switzerland is a subsidiary of the globally active Securitas AB Group, a leading security company. Our key services worldwide include specialised surveillance, mobile security services, monitoring, technical solutions and consultancy. We are proud to say that we now have more than 355,000 employees in 47 countries providing security for you. 

In Switzerland, it is our 3,300 employees who contribute every day to giving you that feeling of security throughout the country. We are the second largest private security provider. 

Our strategy is based on our human capital, which shares our 3 values: Integrity, Vigilance and Respectability; but also on our innovations and our investments in security technology. Our credo: "We help make your world safer". 
That's why we do our best to provide you with security every day thanks to solutions tailored to your specific needs. Our integrated solutions take into account state-of-the-art technologies and the manpower of our employees, whose service quality we certify through our training programmes. 

If you want to work in a dynamic company that offers you the opportunity to develop and grow your skills and that invests in its people: Don't wait any longer to apply!

Present across the country, Protectas has several sites used by business users that required assistance on a remote way or onsite sometimes. As member of the Services Management Office, you will join a small Service Desk team that is in charge of that assistance. If most of time support is performed remotely, big and medium sites required regular onsite presence.

As Service Desk Specialist you will:

• Support user incidents and service requests in our ITSM tool
• Advise users about IT processes and technical solutions
• Support onsite IT systems
• Plan onsite tasks
• Deploy and setup computers + manage hardware life cycle
• Keep IT assets information up to date
• Propose actions to improve our processes and workplaces user experience
• Manage Windows OS life cycle and patching
• Manage printers
• Manage or be involved in country or group projects to modernize workplaces

Skills required:

• CFC, ES or equivalent diploma in IT
• 5 years experience in helpdesk or IT support
• fluent in English, French and German
• Experience of delivering a high level of customer service
• Excellent verbal and written communication skills
• An active / empathic listener
• Excellent organizational skills with the ability to multi-task
• Ability to manage own time effectively and to be prompt and punctual
• Experience of working effectively within a team and collaborating with others to achieve a goal
• Demonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniques
• Experience of developing professional and effective working relationships with customers and key stakeholders  
• Drive, self-motivation and ability to work under own initiative

Technical skills:

• Windows 10
• Active Directory, DHCP, DNS
• Office 365, MS Teams phone system
• SCCM – deployment + packaging + Patching
• ITSM tool – Service Now, Ivanti
• Fortigate VPN
• Teamviewer
• Project / change management
• ITIL

Interested? Apply directly on our website (no postal applications are processed) by filling in our application form.
You will be contacted by our recruitment service.