Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, consumer electronics and automotive repair and maintenance. Key brands include Kenmore, Craftsman and DieHard. Sears and Kmart offer a broad range of apparel, including such well-known labels as Lands' End, Jaclyn Smith and Joe Boxer, as well as the Apostrophe and Covington brands. It also has the Country Living collection, which is offered by Sears and Kmart. We are the nation's largest provider of home services, with more than 11 million service calls made annually.  

Critical Success Factors:
• Provides disciplined leadership including setting clear expectations and holding the team and self accountable for results.
• Adheres to the Assistant Store Manager scheduling requirements (weekly exceptions must be approved by the Store Manager)

• 95% of time spent on the sales floor
• Minimum of 2 nights per week
• Minimum of 2 weekends per month scheduled during peak hours (e.g., Friday night, Saturday mid-day through evening, Sunday)

• Follows the weekly Playbook process to develop and prioritize action plans with timely follow up.
• Inspects departments and consults with associates daily to identify opportunities and develop and prioritize action plans with timely follow up.
• Executes customer focused strategies, policies and programs as measured by Customer Satisfaction Survey data and verbatim comments.
• Selects, develops and manages performance of individuals and team, measured by appropriate performance reports/scorecards/dashboards.
• Attracts, hires and on-boards store staff as measured by appropriate performance scorecard, retention and new hire survey results.
• Executes the client’s (brand/business) plan consistently across departments and provide ongoing fact based feedback to Store Manager and appropriate business including competitive intelligence.
• Ensures consistent delivery of acceptable compliance scores as measured by the Standards Based Store Visit & Client Commitment tools, including effective store wide completion of:

• Merchandise, receipt, flow to floor and stockroom processes.
• Total controllable cost vs. plan/trend
• Warehouse and stockroom management (RTV, VOM, Discontinued Merchandise)
• Multi-Channel processes and associate participation (Fusion, Store to Web, Merchandise Pick Up, Ready in Five)
• Point of Sale, credit applications and opportunities
• Brand standards and facilities maintenance
• Safety, inventory and shrink controls (merchandise protection and safety standards/processes)
• Staffing, employment compliance, retention
• Scheduling (LRQs scheduled/worked and actual vs. earned hours)
• Training completion and associate role playing
• Employee communication and recognition

• Focuses and invest time on customer facing activities and operational processes.
• Ensures the department is “Location Certified” and every associate is “Role Certified” to do his/her job.
• Monitors and proactively addresses outliers in customer satisfaction, sales, profit margin, operational processes, and compliance against plan or established standards.
• Embeds the Company return policy and Pledge of Fairness.
• Creates and maintains a culture of winning that resonates with associates.

Required Knowledge, Skills, and Abilities:

1. Bachelor’s degree or equivalent experience.
2. Minimum of two (2) years experience in retail or equivalent industry experience required.
3. Prior management training required.
4. Knowledge of store merchandising, operations, and retail management practices and procedures.
5. Strong leadership and organizational skills.
6. Availability to work during critical retail time frames including Fridays, Saturdays, Sundays holidays, or other event-related times.
7. Ability to analyze information, identify root causes and develop/implement approved solutions.
8. Effective oral and written communication skills necessary to communicate with all levels of internal and external team members and customers.
9. Experience selecting, assessing, coaching and developing associates, preferably in a retail environment.
10. Experience leading groups across multiple departments preferred.
11. Proven ability to manage and mentor team members, lead and influence cross-functional working groups and achieve results.
12. Microsoft Office computer skills including Word, Excel and Outlook.

All your information will be kept confidential according to EEO guidelines.

Sears is an EOE Minorities / Females / Protected Veterans / Disabled encouraged to apply

To be considered, please apply at:

http://jobs.sears.com/career/396344/Sears-Asst-Manager-Operations-Midland-Tx-2657-Texas-Tx-Midland