Sears Holdings Corporation (NASDAQ: SHLD) is a leading integrated retailer with almost 2,500 full-line and specialty retail stores in the United States and Canada and the home of Shop Your Way, a social shopping experience where members have the ability to earn points and receive benefits across a wide variety of physical and digital formats through ShopYourWay.com. Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, fitness equipment and automotive repair and maintenance.

Responsible  for maintaining company established budgeted performance metrics (e.g.,  productivity, confirmation, hot calls and Confirmed Leads  Per Hour (CLPH); asking appropriate questions (as  defined in the Standard Operating Procedures (SOP) and related training) to  determine customer needs and interests in scheduling an appointment;  responding appropriately (rebut) to soft objections or concerns as defined in  the SOP and related training; and maintaining and meeting scheduling  requirements established at time of hire or as agreed upon between supervisor  and associate. 

Job Responsibilities

• Approaches  and greets each customer in a professional manner, and thanks customers for  shopping at Sears    
• Maintains  a positive mental attitude at all times and handle each customer (internal  and external) in a polite, professional manner    
• Maintains  a general knowledge of Sears’s retail store layout in order to direct  customers to specific departments    
• Supports  store sales events by handing out flyers to create customer awareness of  store promotions and special store events    
• Creates  awareness of the Shop Your Way Rewards (SYWR) program and direct customers to  store associate for enrollment (ACRONYM?)    
• Directs  customer complaints/concerns to appropriate parties    
• Assists  in training new team members    
• Reports  hours worked and lead information on a daily basis    
• Calls in leads to the Appointment Center at the end of each  shift    
• Faxes time sheet and customer report at end of the shift on the  last day worked for the week
  

Requirements

• Ability  to  persuade, with minimum selling  skills    
• Ability to be a self-starter, with the ability to stay focused  on goals and be self-disciplined    
• Ability to maintain a positive attitude while handling rejection    
• Ability to write legibly    
• Above average verbal communication skills    
• Ability to work a varied work schedule to meet the needs of the  business    
• Ability to have reliable transportation   
• Ability to stand and walk for extended periods of time 
  

All your information will be kept confidential according to EEO guidelines.