Our client, ACN is the world's largest direct selling telecommunications and essential services provider in the world. ACN Inc. was founded in 1993 by four entrepreneurs and is now operating in 23 countries. ACN offers essential products and services that people use every day, while also offering a powerful business ownership opportunity for entrepreneurs. The European headoffice in Amsterdam is a truly international environment with over 30 different nationalities and 200 colleagues.

We are looking for (Senior) Product Development Managers – Multiplay Services

ACN is in the process of launching a new Multiplay business across different markets across Europe.

We are looking for (Senior) Product Development Managers to strengthen our Telecoms Product department with a strong commercial focus and telecoms experience. The successful candidate will join the Product Development team to support and further drive, the development and launch of the Multiplay business across European markets.

What are you going to do?

You will get the freedom to take full ownership of the product development cycle in different markets throughout Europe developing new retail propositions, managing tariffs plans, mapping the competitive landscape, opportunity and risk. You will be key to help making decisions within Multiplay development.

You will own and drive the process from developing the business case including financial and competitor analyses. Working with our carrier team to identify potential suppliers, you will look to achieve the best cost base for your products and maintain margin positions to protect against organic market price erosion. 

Other activities include: building short and long-term commercial product roadmaps, creating or updating product descriptions, developing content of customer facing materials and ensuring ACN is aligned to legal and regulatory conditions. You may have had experience with customer equipment (modems, routers, set-top boxes) and may also be familiar with the challenges of field engineering support services and challenges. 

Core to the above is the development of the product service design and customer journey working with ACN business analysts and architects – someone who can oversea, guide and influence this process for the best customer experience, ensuring a customer ‘self-service’ approach through online channels and therefore minimizing the impact on Customer Services. Key to all of this is execution and delivery to set timescales exerting full ownership and engagement in the product development process across the ACN business to deliver high quality products. It is a hands-on role. The (Senior) Product Development Manager will report into Senior Manager – Multiplay Development. 

Given the high visibility of the role, its broad exposure and its strategic importance, successful candidates will have excellent career opportunities within our company.

Key Tasks:

• Being the product owner in development projects and leading the way for the product build.
• Managing stakeholder relationships, both internal and external.
• Performing deep-dive market analysis (including competitive mapping, market KPIs, regulatory trends).
• Involved in negotiations with National Operators of telephony, broadband and TV resale.
• Writing business documents for example Product Definitions, Requirements, Customer Journeys, operational requirements, reporting requirements.
• Contributing to the build of business cases.

The candidate is expected to have the following competencies:

• Experience in commercial Phone, Broadband and TV product management/development for consumer markets
• Several years’ experience in a company offering telecom and/or related broadband and IPTV products/services
• Commercial responsibility with the authority to ‘make it happen’ through strong decision making
• Experience in developing and presenting business cases (commercial propositions)
• High level of pro activity and ‘self-starting nature’
• Embody being an ‘agent of change and development’ in a fast paced environment
• Strong analytical skills and commercial acumen
• Driven and self-motivated
• Strong persuasion and negotiation skills across all levels – good stakeholder management
• Able to manage multiple projects and disciplines at the same time
• Bachelor or Master’s Degree
• Fluent in English in word and writing (Dutch is not a "must").
• Strong knowledge of the Phone, Broadband and TV Product components and structure.
• Understanding the dimensions of stakeholder relationships, both external suppliers and internal (cross-functional project teams).
• A high EQ, being able to bring people together.
• Ability to work in fast-paced project environment.

How to apply

Send your resume with a short motivation lettter to [email protected]. For more information, send an email to: [email protected] or contact Suzanne Voskuil on +31 (0)6-124 64 624.

More information:

A valid work and residence permit is required.

An assessment can be part of the selection process.