ScientiaMobile, Inc.                                                                http://www.scientiamobile.com/
 

Software Tech Company Seeking Customer Success Specialist, DC Metro Area 

ScientiaMobile’s expertise in device detection goes back to the inception of the industry in 2002. Since 2011, we have created many products and solutions for organizations who want the very best in terms of device detection for their web optimization, device analytics, and image optimization. We strive to be the pinnacle of quality for our customers. 

That’s where you come in. We need a people-person who always puts the customer first and who is passionate about improving our products and services. The ideal candidate is a self-starter and motivated individual who loves working with new and emerging technologies to solve interesting problems, who is not afraid to continuously improve our environment with new best practices, and enjoys working in a small team.

Role Duties and Responsibilities:

• Provide exceptional customer service and support for clients through active listening, building rapport, and communicating in a timely manner 
• Serve as the liaison between the client and ScientiaMobile during their trial periods with our services, ensure satisfaction and work diligently to resolve areas of improvement
• Responsible for building a fostering a relationship with the client that promotes customer retention and loyalty
• Learn and be familiar with company services and mission 
• Collaborate with sales and engineering team to create a seamless customer experience and problem solve and resolve any support issues as they arise 
• Be organized and self motivated to maintain client relationships and communication with scheduled check-ins and follow ups 
• Performs duties as assigned

Desired Experience and About You:

• A bachelor’s degree
• 1-3 years experience in customer service and relations, or the equivalent combination in education and experience 
• MS Office experience required 
• Well organized and ability to work under minimum supervision and collaborate with members of different departments  
• Excellent communication skills 
• Have technical aptitude and ability to learn software and stay up to date in latest tech industry news - you are tech savvy

Base Pay 

• Base pay starts at $45,000 with an uncapped compensation plan. 

How to apply and stand out:

• Tell us about your experience and why you would like to work for ScientiaMobile!
• Email us your resume and cover letter!

Benefits and Perks:

• Casual work environment
• Monthly reimbursement for mobile phone, home internet, and gym (limits apply)
• 10 days paid vacation
• 5 days paid sick leave
• Flexible schedule
• Health/Vision/Dental 
• 401K Retirement plan 
• Lunch stipend
• Monthly happy hour events with the team

Miscellaneous:

• Must be authorized to work in the US
• ScientiaMobile does not offer sponsorship for this position 
• Direct hire only: No Recruiters or Recruiting agencies 
• ScientiaMobile is an Equal Opportunity Employer