Project Manager

  • 564 Market St, San Francisco, CA 94104, USA
  • Full-time

Company Description

The current admissions and communications process between parents and school administrators is inefficient and outdated. SchoolMint’s mission is to streamline and modernize that system so that everyone can get back to what they do best - helping our kids succeed!

About Us:

SchoolMint is an online recruitment, enrollment, and communication platform for K12 schools used by thousands of schools in more than 100 cities and 30 states worldwide. Our team consists of folks who have trained at MIT, Harvard, USC, UC Berkeley, and Stanford and have previously worked at The Climate Corporation, Edmodo, Apple, Pearson, and Teach For America. Headquartered in San Francisco, SchoolMint is well funded by reputable venture capital firms such as New Schools Venture Fund, Crosslink Capital, Kapor Capital, and Imagine K12 as well as some amazing angel investors pioneering the technology and education world.

At SchoolMint, we work hard to build and maintain a diverse and inclusive culture and work environment. We welcome all and value every individuality because we know how advantageous diversity is to our employees, our product, and our communities.

SchoolMint is proud to be an equal opportunity employer and workplace. We are committed to equal employment opportunity regardless of race, ethnicity, color, ancestry, religion, gender identity or expression, sexual orientation, national origin, age, citizenship, marital status, disability, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

 

Job Description

The SchoolMint Special Projects team implements the SchoolMint product as part of large-scale initiatives to streamline K-12 admissions and enrollment across cities and states. We work directly with key stakeholders to map out existing processes and create elegant solutions within SchoolMint to improve those processes. As a liaison between SchoolMint and customers, the Project Manager will be an expert at understanding customer needs, crafting and communicating solutions that meet those needs and providing day-to-day oversight of project timelines to support a successful launch.

 

Key Responsibilities:

  • Lead the implementation of the SchoolMint platform with key enterprise clients including large districts

  • Work with customers, sales, and product team members to understand project scope and requirements to develop a well articulated project plan to drive the project to success

  • Manage the timelines and dependencies of the implementation and communicate regularly with customers and internal stakeholders to ensure the on-time delivery of the solution

  • Lead client calls and customer communications

  • Drive and document key decisions, dependencies and risks as needed

  • Lead the requirements gathering process with implementation manager, product management and engineering to scope out and schedule custom development work

  • Leverage internal resources to support complex deployments, knowing when to engage them on client conversations and when to be judicious

  • Manage the delivery of custom development work to meet client requirements

  • Demo work as needed

  • Facilitate and grow relationships with our customers and monitor customer health through the use of data and other qualitative methods

  • Feel comfortable managing a scope

  • Feel comfortable with the art of saying No when appropriate

  • Willingness to roll up your sleeves and learn our software solution

  • Some client travel required (<20% of time)
     

Qualifications

Requirements:

  • BA or BS degree or higher

  • Professional training and/or demonstrated experience in project management required

  • 5-7 years experience in a client-facing project management/implementation management at a technology company

  • Experience with project management and collaboration tools (e.g. Asana, SmartSheet)

  • Advanced time management and analytical skills

  • Excellent client-facing communication skill

  • Working knowledge of Microsoft Excel

  • Strong communication, presentation, and negotiation skills with the ability to inspire others on the value of SchoolMint’s solution

  • Analytical and process-oriented mindset

  • Demonstrated ability to manage large, multi-stakeholder projects with exceptional results

  • Self-driven, persistent and assertive

  • Enthusiastic, lifelong learner

  • Strong empathy for customers and passion for revenue and growth

  • Passion for improving education

  • Experience in a startup environment

  • Our values resonate with you: https://careers.smartrecruiters.com/SchoolMint

 

Even Better:

  • PMP Certification

  • Education field experience, operations experience working in a public school/district, and/or edtech experience

  • SAAS software configuration experience

  • Moderate to advanced Microsoft Excel knowledge and use for working with data sets

  • Product management experience (directly or working with product team)

  • Background in technology

  • SQL experience

  • Knowledge of Pivotal Tracker, ZenDesk and/or Salesforce

  • Bilingual in Spanish a plus!

Additional Information

Benefits

  • Educational Assistance Program

  • Commuter Benefits Program

  • Competitive PTO program & Paid Holidays

  • Medical, Dental, and Vision Benefits

  • FSA

  • 401k

  • Catered lunch in office

  • Well-stocked kitchen and beverages provided

  • Office near Market and 2nd, easily accessible to public transportation

  • Casual work environment with people that also know how to have fun!