Implementation Project Manager
- 564 Market St, San Francisco, CA 94104, USA
We are on a mission to improve the whole student journey and better connect schools with families.
The days of students defaulting to assigned neighborhood schools are a thing of the past. Families should be able to choose the school that is right for their children. Often times there are multiple options. Those options are not always known, much less understood.
SchoolMint is the leader in strategic enrollment management software for Pre-K-12 schools nationwide. Over 7,500 schools use our products to improve student enrollment, registration, application, lottery, and school choice for families.
At SchoolMint, we have a diverse, inclusive culture and work environment. SchoolMint is committed to equal employment opportunity regardless of race, ethnicity, color, ancestry, religion, gender identity or expression, sexual orientation, national origin, age, citizenship, marital status, disability, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Founded in 2013, SchoolMint, along with Hero K12, is a subsidiary of EdTech Holdings (backed by BV Investment Partners).
The SchoolMint Special Projects team implements the SchoolMint product as part of large-scale initiatives to streamline K-12 admissions and enrollment across cities and states. We work directly with key stakeholders to map out existing processes and create elegant solutions within SchoolMint to improve those processes. As a liaison between SchoolMint and customers, the Implementation Manager will be an expert at understanding customer needs, crafting and communicating solutions that meet those needs and providing day-to-day oversight of project timelines to support a successful launch. Post launch, this position will provide support to our customers to ensure each partner excels at using SchoolMint year-over-year.
Lead the implementation of the SchoolMint platform with key enterprise clients including large districts and charter school management organizations
Work with customers to understand project scope and requirements to develop a well articulated project plan to drive the project to success
Manage the timelines and dependencies of the implementation and communicate regularly with customers to ensure the on-time delivery of the solution
Lead discovery and design sessions to determine the right product solution and identify any product gaps
Work internally with product, engineering, design and others to determine how customer needs can be achieved using SchoolMint
Lead the requirements gathering process to scope out custom development work
Leverage internal technical resources to support complex deployments, knowing when to engage them on client conversations and when to be judicious
Manage the delivery of custom development work to meet client requirements
Configure platform to meet client needs
Interpret and analyze data to inform decision-making and to communicate ROI to client
Facilitate and grow relationships with our customers and monitor customer health through the use of data and other qualitative methods
Lead a training plan for our customers to make sure that our customers are adequately equipped to successfully use the product
Strategically address software challenges encountered by parents and schools, and deliver prompt resolutions
Feel comfortable managing a scope
Feel comfortable with the art of saying No when appropriate
Some client travel required (<20% of time)
BA or BS degree or higher
Professional training and/or demonstrated experience in project management required
2-5 years direct experience in a client-facing implementation management/project management roll at a technology company
Competent understanding of all aspects of planning and delivering a software solution including support, system architecture and development, and current technologies.
Comfortable with data
Experience with configuration or administration of SAAS software
Strong communication, presentation, and negotiation skills with the ability to inspire others on the value of SchoolMint’s solution
Analytical and process-oriented mindset
Demonstrated ability to manage large, multi-stakeholder projects with exceptional results
Self-driven, persistent and assertive
Enthusiastic, lifelong learner
Strong empathy for customers and passion for revenue and growth
Passion for improving education
Our values resonate with you: https://careers.smartrecruiters.com/SchoolMint
Background in technology
Education field experience, operations experience working in a public school/district, and/or edtech experience
Experience in a startup environment
Moderate to advanced Microsoft Excel knowledge and use for working with data sets
Product management experience (directly or working with product team)
Knowledge of Pivotal Tracker, ZenDesk and/or Salesforce
Bilingual in Spanish a plus!
Educational Assistance Program
Commuter Benefits Program
Competitive PTO program & Paid Holidays
Medical, Dental, and Vision Benefits
Catered lunch in office
Well-stocked kitchen and beverages provided
Office near Market and 2nd, easily accessible to public transportation
Casual work environment with people that also know how to have fun!