ABOUT THE POSITION: Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. Maintain a high level of professionalism when dealing with new and existing clients on the phone and in the office lobby. General office duties, data entry, typing, attention to detail and assisting the office staff.

RESPONSIBILITIES:

Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.

Operate communication systems, such as telephone, switchboard, or public address.

Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.

Relay or route written or verbal messages.

Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.

Process incoming, return or outgoing mail, packages, or deliveries.

Perform administrative support tasks as needed

Greet visitors, log them in and out of the facility, and contact employee escorts.

Answer simple questions about clients' businesses, using reference files.

Stamp messages with time and date and file them appropriately.

Responsible for timely distribution of initial intake documents to new clients, and the retrieval and data entry of said new clients..

Transmit information or documents to customers using computer, mail, CONSTANT CONTACT or facsimile machine.

Provide information about establishment, such as location or offices, parking, employees within the organization, or services provided.

Process and prepare memos, correspondence, or other documents.

Keep a current record of staff members’ whereabouts and availability.

Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.

Log telephone system on at the beginning of the day, and off at the end of the day.

Other Responsibilities/General:

• Attend all meetings as required.
• Follow the established procedures and best practices of the Company to ensure consistency and quality.
• Present improvement ideas and suggestions as opportunities arise.
• Perform as a team player and provide assistance to other team members willingly.
• Must maintain good attendance and punctuality.
• Follow all Company Policies and Procedures.
• All other duties as required.

EXPERIENCE:

• 2+ years of verifiable experience as a switchboard operator or front desk Customer Relations.
• Must have multi-line (2+) experience..
• High level of proficiency in MS Office, specifically Excel & WORD; and Customer Service. Ability to consistently deliver highest quality work under pressure and very short deadlines.
• High level of personal integrity and ethics; positive outlook; maturity and good judgment; ability to maintain confidentiality and handle sensitive information.
• Must possess a high level of detail orientation and accuracy.
• Must be reliable.
• Job Type: Full-time

Salary: $12.00 to $14.00 /hour

EXPERIENCE:

• 2+ years of verifiable experience as a switchboard operator or front desk Customer Relations.
• Must have multi-line (2+) experience..
• High level of proficiency in MS Office, specifically Excel & WORD; and Customer Service. Ability to consistently deliver highest quality work under pressure and very short deadlines.
• High level of personal integrity and ethics; positive outlook; maturity and good judgment; ability to maintain confidentiality and handle sensitive information.
• Must possess a high level of detail orientation and accuracy.
• Must be reliable.
• Knowledge of Constant Contact & mail merging.

HOW TO APPLY

If you are interested and meet the minimum qualifications,please click on this link to express your interest in a short note outlining your qualifications and an application will be sent to you asap. .

PROCESS:

You will be called first, and after your phone interview if we are still interested, you will be invited to a interview with Scenic City Resources and the client. We’re moving quickly, so please apply today!

All your information will be kept confidential according to EEO guidelines.