Client Success Manager (m/f/x) - French-speaking

  • Berliner Str., Berlin, Germany
  • Full-time
  • Department: Client Success

Company Description

Scalable Capital was founded in 2014, entering the FinTech industry with the aim of democratizing investment management and brokerage. Our mission is to use modern technology to make investments both easier and more affordable. Today, Scalable Capital is Europe's largest digital asset manager with assets valued over 5 billion Euros under management, a neo-broker for independent decision makers, and a European leader in providing B2B digital asset management platform solutions. Visit our finance blog or tune in for our podcast to find out what our Expert Team has to say.

If you are looking for scalability in your professional career, join us in re-defining how investors think about wealth creation and in making first class investment services available to everyone.

To strengthen our Client Success team, we are looking for qualified employees who can support our customers as competent contacts on all topics related to capital markets. Because "digital" does not mean "far away".

Job Description

  • You are a reliable contact person both for existing customers and for those interested in our services in France
  • You work closely with other departments to find quick solutions for more complex questions
  • You are responsible for customer satisfaction and customer retention
  • You continuously expand your financial knowledge through internal training as well as through self interest
  • You use the feedback of our customers and identify potential for improvement of our product as well as internal processes. You will work closely with Product, Capital Markets, Sales and Operations.
     

Qualifications

  • You have a Bachelor's or Master's degree in Business Administration or Economics; or a professional background in banking
  • You have an affinity for capital market products and digital solutions
  • You convince with your friendly and solution-oriented way of working
  • You are fluent in French and English 

Additional Information

  • Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
  • The ability to work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
  • Enjoy an office in a great location in the middle of Munich or Prenzlauer Berg, one of the hippest neighborhoods of Berlin or choose to work remote
  • Learn and grow by joining our in-house knowledge sharing sessions and spending your individual Education Budget 
  • Work productively with the latest hardware and tools
  • Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME Broker
  • Benefit from an attractive compensation package
  • Learn and Experience German culture first hand by joining our free German language classes
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