Satmetrix is a leader in the revolutionary field of Customer Experience Management (CEM). Our cloud-based software is used throughout organizations to measure and manage customer experience data that helps improve products, reduce churn, and grow sales. Satmetrix NPX, our industry-defining CEM solution launched in February 2015, has fundamentally altered the competitive landscape, delivering unmatched customer-journey-centric insights, data, analytics, mapping, and reporting functionality, with flexibility at scale. Headquartered in Redwood City, CA, Satmetrix also has offices in the United Kingdom and India.

The ideal candidate will have the highest caliber organizational and customer services skills. S/He is a creative thinker with the ability to troubleshoot issues quickly and effectively. The successful candidate must have excellent interpersonal skills, possess excellent written and verbal communication skills with an ability to work well under pressure. S/He will institute and adhere to best practices, be a strong team player as well as a proactive individual contributor. 

Office Manager Duties:

• Manage front lobby which includes, employee access badges (new hire & termed) and guests
• Point of contact for all things property management related
• Submitting work orders/overnight parking/gym badges to property management
• Organize/sanitize/stock conference rooms
• Kitchen management: load/unload dishwasher, stock/organize the kitchen, make coffee
• Manage catering for lunches, meetings and lunch & learns which includes set up & clean up, handle logistics for office parties/functions
• Stock/organize office supplies, manage printer toner & waste supply
• Manage Fedex / USPS 
• AP/AR - scan invoices, scan/batch checks for AR, create purchase orders & expense reports
• Order business cards
• Manage webcam/GTM set-up for all hands meetings
• Random office errands
• Manage office & employee’s overall needs/requests
• Help marketing/certification with various projects when needed
• On-boarding for new hires/required action for termination
• Process background checks

EA Duties:

• EA to C-Level Executive
• Manage C-Level Executive’s calendar

Travel Manager Duties

• Process owner/point of contact for all things travel which includes reservations, interview travel, billing and agencies, 
• Approve/complete employee's self-registration
• Book travel and makes changes for US, UK & India employees as needed
• Fill out travel authorization forms as required/needed

Payroll Specialist Duties

• Work with the HR and Finance Team to process semi-monthly payroll 

• 3+ years of office manager experience
• Excellent computer skills, Microsoft tools, Mac/PC
• Excellent customer service skills
• Excellent written and verbal communication skills
• Must be thorough and have excellent attention to detail
• Must have excellent organizational skills
• Able to contribute new ideas and think creatively
• Able to handle large volume of sensitive information without compromising employee or company confidentiality
• Able to own and drive projects from planning through execution
• Ability to work in a fast-paced, entrepreneurial, results-oriented culture
• Strong collaboration acumen and ability to multi-task
• BA/BS preferred

All your information will be kept confidential according to EEO guidelines.