Sapia Tea is an innovative coffeehouse that blends the art of brewing with cutting-edge artificial intelligence. Leveraging AI-driven technology, Sapia Tea personalizes the café experience for every customer, from recommending perfect drink pairings to streamlining service efficiency. At the heart of our mission is a commitment to sustainable sourcing, ensuring every cup of coffee supports ethical farming practices and eco-friendly methods.

Our AI-based system optimizes everything from customer interactions to inventory management, enabling fast, seamless, and personalized service. With a passion for premium coffee and a vision for innovation, Sapia Tea is redefining the coffee shop experience for tech-savvy coffee enthusiasts. Whether you're grabbing a quick espresso or indulging in a customized blend,Sapia Tea ensures every moment is perfectly brewed.

We are seeking a professional and customer-focused Cafe Manager to join our team in New York. The ideal candidate will be responsible for overseeing daily operations, ensuring exceptional customer service, and leading a team of cafe staff to deliver an outstanding dining experience.

• Manage and supervise all aspects of cafe operations, including staff performance, customer service, and food quality
• Develop and implement strategies to increase sales, customer satisfaction, and overall cafe performance
• Ensure compliance with food safety regulations and maintain high standards of cleanliness and hygiene
• Oversee inventory management, including ordering supplies and minimizing waste
• Create and manage staff schedules to ensure optimal coverage and efficiency
• Handle financial responsibilities, including budgeting, cost control, and cash management
• Resolve customer complaints and address concerns in a professional and timely manner
• Train and mentor staff members to maintain a high-performing team
• Stay updated on industry trends and implement innovative ideas to improve cafe offerings and operations

• 3+ years of experience in cafe or restaurant management with a proven track record of successful team leadership
• Strong customer service skills with the ability to create a welcoming atmosphere for guests
• Excellent leadership and team management abilities
• Proficiency in food safety and hygiene practices
• Experience with inventory management and cost control
• Strong financial acumen, including budgeting and profit optimization
• Familiarity with Point of Sale (POS) systems and cafe management software
• Ability to create and manage staff schedules efficiently
• High school diploma or equivalent (required); Bachelor's degree in Hospitality Management or related field (preferred)
• Current Food Safety Certification (e.g., ServSafe)
• In-depth knowledge of the coffee industry and current food and beverage trends
• Understanding of local health codes and regulations
• Excellent organizational and multitasking skills
• Strong problem-solving abilities and decisiveness in high-pressure situations

Benefits:

• Competitive hourly wage.
• Employee discounts on merchandise.
• Opportunities for career advancement and professional development.
• Flexible scheduling options.

All your information will be kept confidential according to EEO guidelines.