The ideal candidate is a team player who will be responsible for working with company data in various business areas. Specific responsibilities include reporting metrics, analyzing methodologies, suggesting operation improvements, and building proposal evaluations in a cross-functional environment.

Responsibilities

• Ability to translate Business value statements into project deliverables for cross-functional teams
• Analyze change requests submitted by our clients, converting them into thorough requirements that a developer can use to provide estimates
• Set expectations and help clients plan for software changes that meet their specific business needs
• Help train our Clients on how to use the system and the different functions available to them
• Provide after-hours support when needed to help our clients with critical changes and/or fixes
• Run conference calls, write executive summaries, write testing plans
• Design website mockups, document use cases, and acceptance criteria
• Testing of solutions and fixes to client issues, new features, and customizations
• Analyze complex business problems and determine an IT solution
• Analyze integration guides and 3rd-party software specifications

Qualifications

• Abstract and conceptual thinking
• English language skills at an upper intermediate (B2) level or above
• Italian language skills at an upper intermediate (B2) level or above
• Gathering and analyzing requirements
• Proficiency in using at least one of the data analysis tools (Excel, SQL)
• Analytical thinking
• Functional analysis
• Defining problems, determining the cause of the problems, identifying, prioritizing and selecting alternative solutions, and implementing solutions
• Building and maintaining close business relationships
• Quick learning and continuous improvement
• Time management and organizational skills

Nice to have

• Experience in ICM/SPM
• Experience in optimizing and integrating different data systems with ICM architecture
• Programming skills in Python, R, or VBA
• Experience in using data analysis tools (PowerBI, Tableau)