Our clients rely on our software and services to run every aspect of their business. BA’s make that happen by jumping right into the middle of the chaos. We spend our days reading tickets and emails, fielding conference calls with CIOs and CEOs… all while building requirements into functional tasks that our programmers can use.

Working with a project team of internal Project Managers, Software Developers, Data Architects/Analysts as well as Client Stakeholders, Executives and Project Team members to successfully implement and support clients on the our platform is the core of this role.

• Ability to translate Business value statements into project deliverables for cross-functional teams

• Analyze change requests submitted by our clients, converting them into thorough requirements that a developer can use to provide estimates

• Set expectations and help clients plan for software changes that meet their specific business needs

• Help train our Client on how to use the system and the different functions available to them

• Provide after-hours support when needed to help our clients with critical changes and/or fixes

• Run conference calls, write executive summaries, write testing plans

• Design website mockups, document use cases, and acceptance criteria

• Testing of solutions and fixes to client issues, new features, and customizations

• Analyze complex business problems and determine an IT solution

• Analyze integration guides and 3rd-party software specifications

• 3 – 4 years in an IT Business Analyst role.

• English must be EXCELLENT.

• Experience creating, testing, and communicating effective user stories

• Rotation based, after hours support as needed.

• Strong knowledge of Microsoft Suite (Excel, Word, PowerPoint, Outlook, MS Project and Visio)

• Proficient working with MS-SQL

• Experience with Data Analysis and research

• Ability to travel to client sites as needed