Customer Success Manager - English Speaking
- Seniority: Senior
Easygenerator is a Dutch company that empowers organizations to simplify and accelerate their learning development. We provide an award-winning e-learning authoring tool to 50,000+ users in over 150 countries. Enterprises such as Kellogg’s, T-Mobile, and Danone use our solution to empower subject-matter experts to unlock and share their knowledge online.
With offices in four locations worldwide, Easygenerator is growing quickly. We are constantly improving our product to become the global category leader and aim for hyper growth each year. At Easygenerator, we challenge, we own, we deliver, and we experiment. Our success comes from our people, and we are looking for a Customer Success Manager to help us achieve our ambitious goals.
We are looking for a highly energetic Customer Success Manager. You will gain experience building trustful relationships with our customers on all levels, in a variety of industries and across a broad geographical area. Easygenerator provides an eLearning authoring software solution (SaaS). We offer an innovative environment where you will be stimulated to think creatively, have a huge impact on our fast-growing business and have some fun along the way!
We established the customer success department in 2017 to help our customers accelerate the value they get out of the product - and it did! Since then, the customer success department is growing rapidly. In this role you will own a portfolio of customers and work closely with them in designing and executing success plans to ensure their L&D objectives are met. It is the customer success manager’s mission to add value throughout the customer lifecycle to drive successful renewals, contract expansion and advocacy.
As an Easygenerator Customer Success Manager you will:
Work in an international environment.
Collaborate with brands like Danone, Kellogg’s and Electrolux to design and execute success plans that help them achieve their learning goals.
Build and sustain customer relationships with key stakeholders whilst helping them to achieve business outcomes.
Objectively assess account health scores and proactively take action to improve them to maximize customer retention.
Identify potential risks with key customers and work with customer leadership in solving them.
A bachelor’s degree or higher.
Experience. You have at least 2 years of Customer Success (or key account management related) experience, plus commercial experience closing deals.
Excellent communication skills. You have near-native English language skills and can communicate in a clear, goal-oriented way that leaves no room for interpretation. You can take the lead in a conversation, but you also know when it’s time to listen.
Commercial mindset. You have a passion for negotiating the best possible outcome for external and internal stakeholders.
Customer oriented. You know how to get to the question behind the question and you’re truly focused on helping your customer succeed.
A passion for HR tech is preferred. You’re up to date on the latest trends and developments in our discipline.
What we offer
Being part of a fast-growing scale-up environment where you can make an impact from day one.
Working hard together with the rest of the ambitious Customer Success team to continue to raise the bar and reach ambitious goals.
Working with our experienced Chief Revenue Officer (a former Google and Salesforce professional) to lay out and execute Easygenerator Customer Success agenda.
Learning from our Chief Learning Strategist, a highly respected guru in the e-learning industry.
Monthly team dinners
Flexible working from home and working from anywhere policy.
Being one of the first on the ground in our new location in Colombia and help us build our presence.
Permanent Colombian labor contract, including health insurance and pension.
Monthly health/gym bonus.
Feel free to submit your application right away. If you have any questions, you can reach out to us via [email protected]