Customer Success Manager - French speaking
Easygenerator is a Dutch company that empowers organizations to simplify and accelerate their learning development. We provide an award-winning e-learning authoring tool to 50,000+ users in over 150 countries. Enterprises such as Kellogg’s, T-Mobile, and Danone use our solution to empower subject-matter experts to unlock and share their knowledge online.
With offices in four locations worldwide, Easygenerator is growing quickly. We are constantly improving our product to become the global category leader and aim for 100% revenue growth each year. At Easygenerator, we challenge, we own, we deliver, and we experiment. Our success comes from our people, and we are looking for a French speaking Customer Success Manager to help us achieve our ambitious goals.
Easygenerator provides an eLearning authoring software solution (SaaS). We offer an innovative environment where you will be stimulated to think creatively, have a huge impact on our fast-growing business and have some fun along the way! You will gain experience building trustful relationships with our customers on all levels, in a variety of industries and across a broad geographical area.
We established the customer success department to help our customers accelerate the value they get out of the product - and it did! In this role you will own a portfolio of customers and work closely with them in designing and executing success plans to ensure their L&D objectives are met. It is the Customer Success Manager’s mission to add value throughout the customer lifecycle to drive successful renewals, contract expansion and advocacy. Your responsibilities will include:
- Managing your own portfolio of clients, from onboarding through to owning the renewal process
- Build and sustain customer relationships with key stakeholders in the French-speaking markets whilst helping them achieve business outcomes
- Objectively assess account health scores and proactively take action to improve them to maximize customer retention
- Identify potential risks with key customers and work with customer leadership in solving them
- A bachelor’s degree or higher.
- You have at least 2 years of Customer Success (or (key) account management related) experience
- Excellent communication skills. You are a native French speaker with a strong command of the English language and can communicate in a clear, goal-oriented way that leaves no room for interpretation. You can take the lead in a conversation, but you also know when it’s time to listen.
- Commercial mindset. You have a passion for negotiating the best possible outcome for external and internal stakeholders.
- Customer oriented. You know how to get to the question behind the question and you’re truly focused on helping your customer succeed.
- A passion for HR tech is preferred. You’re up to date on the latest trends and developments in our discipline.
- Being part of a fast-growing start-up environment where you can make an impact from day one
- Working hard together with the rest of the ambitious (Customer Success) team to continue to raise the bar and reach ambitious goals.
- Working with our experienced Chief Revenue Officer (a former Google and Salesforce professional) to lay out and execute Easygenerator Customer Success agenda
- Weekly lunches and monthly dinners
- Monthly neck- and shoulder massages
- Pension plan from day one.
- A competitive base salary
Feel free to submit your application right away. If you have any questions, you can send an email to Simay ([email protected]) or send her a message on LinkedIn.