Customer Onboarding Specialist

  • Full-time

Company Description

Easygenerator is a Dutch software company that empowers organizations to simplify and accelerate their learning development. We provide an award-winning e-learning authoring tool to 50000+ users in over 150 countries. Enterprises such as Kellogg’s, T-Mobile, and Walmart use our solution to empower subject-matter experts to unlock and share knowledge online.

With offices in four locations worldwide, Easygenerator is growing quickly. We are constantly improving to become the global category leader and aim for hyper-growth each year. At Easygenerator, we challenge, we own, and we experiment. Our success is based off our people, and we are looking for a Customer Onboarding Specialist to help us achieve our ambitious goals.

Job Description

Easygenerator is an eLearning authoring software solution (SaaS) and offers an innovative environment where you will be stimulated to think creatively, have a huge impact on our fast-growing business and enjoy some fun along the way!

We are growing fast and with one of our biggest markets being the United States of America we are now looking to open our 5th office globally, in Colombia.

We are looking for a motivated and enthusiastic Onboarding Specialist with a natural skill to teach to join our Customer Success team and scale-up. In this position it will be your mission to ensure a successful onboarding track for new Easygenerator customers and help them reach their first success and milestones. You will do this by hosting onboarding sessions, training and webinars.

Furthermore, your tasks will be:

  • Onboard new customers so that they can successfully publish their (first) courses.
  • Be responsible for engaging and activating our customers to help the Customer Success team successfully renew and expand contracts.
  • Work closely with our Customer Success Managers in monitoring customer health score, and ensuring our customers stay on track with their success milestones.
  • Help to optimize and develop our current onboarding process.
  • Be an advocate for our customers and their voice internally.
  • Manage a small portfolio of customers to help them succeed in their eLearning projects.


  • Bachelor degree or higher
  • 1-3 years of relevant working experience
  • Excellent command of the English language, both spoken and written; knowledge of French is a plus
  • Natural ability to teach
  • Excellent listening- and organizational skills

Additional Information

What we Offer:

  • Working in a fun & international environment surrounded by dedicated colleagues
  • The opportunity to make an impact from day one and grow within the company
  • The opportunity to learn from our Chief Revenue Officer, a former Google and Salesforce employee
  • Learning from our Chief Learning Strategist, a highly respected guru in the e-learning industry
  • An exciting opportunity to extend our presence in the region
  • A competitive base salary and bonus structure
  • Monthly team dinners and quarterly location-wide events
  • Flexible working from home and working from anywhere policy
  • Being one of the first on the ground in our new location in Colombia and help us build our presence
  • Permanent Colombian labor contract, including health insurance and pension
  • Monthly health/gym bonus

Next steps: 
Feel free to submit your application right away. If you have any questions, you can ask Adriana ([email protected]) or send her a message on LinkedIn.

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