Manager Customer Success
- Rotterdam, Netherlands
Easygenerator is a Dutch company with an international presence. We empower organizations to simplify and accelerate their learning development. With our award-winning e-learning authoring tool, we're proud to serve 50,000+ users in over 150 countries.
Enterprises like Kellogg’s, T-Mobile, and Walmart use our solution to empower subject-matter experts to unlock and share their knowledge as engaging courses and resources.
With offices in four locations worldwide, Easygenerator is growing quickly. We are constantly improving our product to become the global category leader and aim for 100% revenue growth each year.
At Easygenerator, we challenge, we own, we experiment, and we deliver. Our success comes from our people, and we are looking for a Manager Customer Success to help us achieve our ambitious goals.
We established the Customer Success department in 2017 to accelerate the value our customers get out of the product — and it did! Since then, the department has been growing rapidly. It’s the Customer Success Team’s mission to add value throughout the customer lifecycle, ultimately driving successful renewals, contract expansion and advocacy. In this role you will be reporting to our Head of Customer Success and responsible for a team of customer success managers and their success.
You will be responsible for:
Managing the day-to-day of your Customer Success team, including regular check-ins to review account health scores, manage pipelines, and support any other relevant issues.
Coaching and mentoring a team of customer success managers.
Being involved in the recruitment of your direct team.
Supporting customer escalations and strategic negotiations within your team’s customer portfolio.
Working closely with the Head of Customer Success and our CRO on the strategic outlook of customer success.
Tracking and reporting on important business KPIs and OKRs.
Managing a portfolio of your own customers.
A bachelor’s degree or higher.
Experience. You have at least 2 years of Customer Success or (key) account management related experience, and 1 year managing a team
Leadership skills. You value the people that make up your team and you're prepared to mentor and support them in their professional journeys.
Excellent communication skills. You have strong English language skills and can communicate in a clear, goal-oriented way that leaves no room for interpretation. You can take the lead in a conversation, but you also know when it’s time to listen.
Commercial mindset. You have a passion for negotiating the best possible outcome for external and internal stakeholders.
Customer oriented. You know how to get to the question behind the question and you’re truly focused on helping your customers succeed.
A passion for HR tech is preferred. You’re up to date on the latest trends and developments in our discipline.
What’s In It For You:
Being part of a fast-growing, scale-up environment where you can make an impact from day 1.
Working hard alongside an ambitious (Customer Success) team who are constantly looking to raise the bar in achieving their goals.
Collaborating with our experienced Chief Revenue Officer (a former Google and Salesforce professional) to lay out and execute Easygenerator’s Customer Success agenda.
Learning from our CEO, a highly respected guru in the e-learning industry.
Daily lunches and monthly dinners.
Monthly neck- and shoulder massages
Enjoying a competitive base salary and variable components.