Customer Success Manager
- Rotterdam, Netherlands
Easygenerator is a cloud-based eLearning authoring software used by enterprises such as Nielsen, T-Mobile and Kellogg‘s to scale knowledge sharing amongst the workforce.
Easygenerator enables subject matter experts to rapidly create the most engaging courses that have the highest learning impact. It is easy to use and future proof. Simply create, design, publish courses, and track your learners' results with Easygenerator. Used and loved by 50000+ users in more than 150 countries. Easygenerator’s headquarter is located in the center of Rotterdam, The Netherlands.
We are looking for a highly energetic Customer Success Manager to join our startup. You will gain experience building trustful relationships with our customers on all levels, in a variety of industries and across a broad geographical area. Easygenerator provides an eLearning authoring software solution (SaaS). We offer an innovative environment where you will be stimulated to think creatively, have a huge impact on our fast-growing business and have some fun along the way!
We established the customer success department in 2017 to help our customers accelerate the value they get out of the product - and it did! Since then, the customer success department is growing rapidly. In this role you will own a portfolio of customers and work closely with them in designing and executing success plans to ensure their L&D objectives are met. It is the customer success manager’s mission to add value throughout the customer lifecycle to drive successful renewals, contract expansion and advocacy.
As an Easygenerator Customer Success Manager you will:
- Work in an international environment
- Collaborate with brands like T-Mobile, Kellogg’s and Electrolux to design and execute success plans that help them achieve their ambitious goals
- Objectively assess account health scores and proactively take action to improve them to maximize customer retention
- Achieve contract expansion by adding value to our customer’s experience
- Work together with our support department and onboarding specialists to drive appropriate levels of adoption to ensure and negotiate successful renewals.
- A bachelor’s degree or higher
- 2+ years of Customer Success (or (key) account management related) experience
- Excellent communication skills - You have strong English language skills and can communicate in a clear, goal-oriented way that leaves no room for interpretation. You can take the lead in a conversation, but you also know when it’s time to listen.
- Commercial mindset - You have a passion for negotiating the best possible outcome for external and internal stakeholders.
- Customer oriented - You know how to get to the question behind the question and you’re truly focused on helping your customer succeed.
- Excellent command of the English language, both spoken and written
What we Offer:
- Working in a fun & international environment surrounded by dedicated colleagues
- Being part of a fast-growing start-up environment where you can make an impact from day 1
- Working hard together with the rest of the ambitious (Customer Success) team to continue to raise the bar and reach ambitious goals.
- Working with our experienced Chief Revenue Officer (a former Google and Salesforce professional) to lay out and execute Easygenerator Customer Success agenda
- Learning from our CEO, a highly respected guru in the eLearning industry
- Weekly lunches and monthly dinners
- Monthly neck- and shoulder massages
- Pension plan from day one
- A competitive Base Salary and variable component