Since 1970, Salud has been committed to providing a Medical Home to patients, where medical, dental, behavioral health services, and clinical pharmacists work together and coordinate efforts in a team-based system of care. We strive to improve the quality of our patient's lives who would otherwise have limited access to health care. We serve all individuals regardless of their insurance status or ability to pay.

Medical Records Manager

The Medical Records Manager provides leadership for Salud’s Medical Records Department. Overall duties include supervision of medical records staff, day-to-day operations, training, quality assurance, privacy issues, and overall maintenance and integrity of patient records.  This position serves as the gatekeeper to safeguard patient records for the organization.

We offer:

• Starting annual salary range - $59,357 - $68,261
• Monday to Friday - 8 am to 5 pm 

Comprehensive Benefits Package includes:

• Medical (Includes Free Medical Services at All Salud Facilities)
• Dental (Employee Discounts at All Salud Dental Facilities)
• Vision
• Flexible Spending Accounts
• Basic Life and AD&D, Supplemental Life and AD&D
• Short-Term & Long-Term Disability
• Accident & Critical Illness Insurance
• Employee Assistance Program
• Generous vacation accrual
• 10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday) 
• 8 Paid accrued Sick Days per year
• Retirement savings plans
• Employees working at least 1,000 hours within a 12-month period are eligible for the Defined Contribution Pension Plan. Salud will contribute 5% of your base salary each month  

Our Mission is to provide a quality, integrated healthcare home to the communities we serve

Supervision Received: 

• Works under the direct supervision of the Vice President of Operations

Supervision Exercised:

• Supervises the Medical Records Clerks

Specific Duties:

• Serves as the custodian of records for Salud
• Works as the coordinator with the contracted vendor for records services
• Keeps current on Medical Records and HIPAA standards
• Assists in writing, maintaining, and implementing standard operating procedures as approved by Salud
• Works in conjunction with the Vice President of Operations to manage a centralized records approach, creating and coordinating training for the organization on the management of medical records
• Works in conjunction with Medical Providers, Medical Assistants, Enrollment Specialists, Customer Service Associate, and all other staff to ensure that patients obtain the highest standard of integrated healthcare
• Acts as a patient advocate for our vulnerable populations by ensuring that patients are fully informed and comfortable with their visit to Salud 
• Maintains the paper chart tracking system, filing patient documents and records in the designated locations.  Assists with carrying out planned record destruction per approved guidance and timelines
• May serve as a backup at times when staffing levels are low and coverage is needed.  Should be capable of performing all functions within the Medical Records Department
• Performs quality control measures or audits to maintain the privacy and integrity of Salud's records
• Manages medical records issues, provides follow-up on requests that are not fulfilled in a timely fashion, and troubleshoots potential problem areas
• Supervises Medical Records staff.  Facilitates regular meetings, team building, training, and annual evaluation along with other personnel functions
• Assures that all Medical Records staff is trained correctly and implementing Salud policy and procedures
• Works with Center Directors to coordinate when providers receive subpoenas and are requested to appear in court
• Monitors and ensures that all eFAX documents are managed within 24 hours and all interdepartmental mailings are managed within 48 hours of receipt
• Promotes professional public relations through prompt and courteous service
• Maintains respect for privacy by adhering to confidentiality in all phases of work
• Maintains a safe work environment and actively enforces Salud’s safety procedures, ensures the staff workstations are ergonomically correct and staff follows requirements for safety practices
• Follows procedures for the electronic health records system
• Performs all other duties as assigned

Education:

• Bachelor’s Degree or Associate's Degree in Health Care Administration, Business Administration, Nursing, Medical Assisting, or healthcare related field preferred
• Certification in medical records is preferred
• Experience in a related field may substitute for higher education
• High School diploma

Experience:

• Three years of experience in a health care setting which includes at least one year of experience in medical records. One year of experience with leadership and management is preferred
• One year of clinical or administrative experience (through nursing, medical assisting, or other clinical field) is preferred

Licensure/Certification:

• None is needed
• Certification in a related area is preferred

Knowledge, Skills, and Abilities:

• Ability to use complex computer systems to produce data, organize and interpret data, and communicate data in a meaningful way with a variety of audiences
• Ability to create and deliver training to various audiences
• Skill in establishing and maintaining effective working relationships with patients, medical/dental staff, and the public 
• Excellent written and oral communication skills
• Ability to communicate effectively with a wide variety of people at various skill levels, excellent public speaking skills
• Exceptional interpersonal skills
• Leadership, management, and coaching skills
• Knowledge of record-keeping processes, HIPAA, and electronic records systems
• Skill in planning, organizing, coordinating, and project management
• Ability to create an atmosphere that encourages motivation, innovation, and high performance
• Remain calm and work effectively with a heavy workload in a fast-paced environment
• Ability to file both alphabetically and numerically with no errors
• Ability to detect errors in patient identification and make corrections
• Knowledge of medical/dental terminology and basic clinical processing and decision-making
• Sensitivity to low-income and ethnic minority communities is a must
• Must work well with the patient care team
• Knowledge of office procedures and equipment (computer, multi-line phone, calculator, facsimile, call sequence) and Microsoft Programs: Excel, Word and Outlook

The application window is anticipated to close by 5/31/24

Salud Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws.  All your information will be kept confidential according to EEO guidelines.