Salon Service Group, founded in 1987, is a wholesale distributor of professional salon hair care products. Through the years, our privately held company has grown to partner with some of the finest hair care companies in the world, forging strong relationships with brands that understand and care about the salon professional. At SSG it is our commitment to offer the absolute best in marketing, education, and the highest performance products, offering the salon professional the tools they need to be successful.

We represent usmooth, Paul Mitchell, Moroccan oil, Keratin Complex,  Keune, Alfaparf, Kevin Murphy, ColorProof, 18.21 Man Made, Eufora, Hot Heads, and B3 hair care systems. Our customers are stylists, salons, cosmetology schools and barber shops. Our home office and distribution center is located in Springfield, Missouri with stores and training centers in Kansas City MO, St. Louis MO, St. Peters, MO, Tulsa OK, Oklahoma City OK, Moore OK, Memphis, TN Nashville, TN, Louisville, KY and various locations in Texas

We are currently accepting applications for a Customer Service Representative. 

As a main point of contact for our customers and sales representatives, a CSR typical day includes handling incoming calls to place and process orders through our distribution center.

Responsibilities include but are not limited to:

• Receive calls from customers and sales consultants (approximately 60 calls per day)
• Accurately enter orders using excellent customer service
• Answer customer’s questions on products and distribution.
• Provide solutions/recommendations & up-sell products utilizing superior product knowledge.
• Promote daily/weekly/monthly specials
• Assist with miscellaneous projects & duties (catalog/sample mailings, brochures, warehouse, etc.) to support team members & grow our business.

Qualified applicants will have:

• Previous experience in a fast paced customer service role required
• Previous experience in a call center environment preferred
• Determination and drive to succeed
• Eagerness to learn all aspects of our business
• Ability to work independently and in a team environment
• A sincere customer service attitude
• Excellent interpersonal skills - ability to communicate effectively on all levels
• Ability to meet customer’s needs and resolve challenges
• A great work ethic & attitude
• Strong sense of urgency & true commitment to customers
• Problem Solving skills
• Interest in beauty industry
• Computer literate – MS Office, internet navigation & order entry experience
• Sit & stand for extended periods; assist in distribution operations: squat, bend, kneel, and lift 5-50lbs occasionally.
• Travel for sales ride alongs & special events, training, etc.: local/regional 5%-10% of time

What to expect from Salon Service Group:

• A fun work environment
• Freedom to think and create
• The opportunity to grow with the company
•  Competitive wages
•  40 hr Mon-Fri work week
•  Medical/Dental Insurance 
•  401-k after 1 year

This is a full time position working approximately 40 hours per week and includes a full benefit package.

Check us out at www.salonservicegroup.com

All your information will be kept confidential according to EEO guidelines.  SSG is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with SSG without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status or other classification protected by applicable federal, state or local law.