Sagetap is a rapidly growing startup that is changing the way software vendors bring products to market. We are building a marketplace that enables b2b software vendors to identify, validate, and iterate their product and go-to-market strategies directly with target technology buyers & end-users in a non-sales setting. The Sagetap platform combines access to these practitioners with a suite of SaaS tools to help software vendors collect, analyze, and take action on non-customer sentiment in a meaningful way.

Sagetap investors include NfX Ventures, Uncorrelated Ventures, and Emergent Ventures.

At Sagetap, we believe in building strong, lasting relationships with our clients by understanding their unique needs and connecting them with the right technology executives. We are looking for a Customer Success Manager to join our team, dedicated to ensuring our clients receive exceptional service and support.

In this role, you will act as the primary point of contact for clients, understanding their needs and requirements. Applying strong problem-solving skills, you will anticipate client needs, resolve issues, and identify opportunities for improvement. Managing client relationships with a focus on satisfaction and retention is key, ensuring clients feel valued and supported throughout their journey with us. Additionally, you will prioritize and manage multiple client accounts and projects, maintaining a high level of organization and efficiency.

What are we looking for:

• Excellent organizational and time management skills
• Strong communication and interpersonal skills
• Ability to work independently and in a remote environment
• Detail-oriented and able to multitask in a fast-paced environment
• Proficient in G-suite.

This role is a remote position, and can be based in any location. Since our distributed team works primarily across US time zones, US-based applicants are preferred. We offer comprehensive insurance benefits to our employees and their qualifying dependents, in addition to flexible vacation, a 401(k), parental leave, and a suite of optional benefits and perks programs.

What you will have at Sagetap:

• Early stage stock options
• Competitive salary
• Experience building & selling a transformative product
• Comprehensive healthcare benefits
• Flexible work schedule
• Professional Development and Career Growth​​​​​​
• Generous Vacation and Holiday Policy

Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed. We work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.