Spider ® is a division of SafeWorks LLC, the largest manufacturer and distributor of powered suspended access and safety solutions in North America, serving more customers with a wider variety of products and services than any other company. Our employees enjoy competitive pay and a comprehensive benefits package. Learn about us on the web at www.spiderstaging.com.

Applicants must pass a pre-employment background check and drug screen.

The Operations Manager oversees all suspended access business, supervises the daily operations of a Spider branch rental location and is responsible for achieving a high level of customer satisfaction and market goodwill. The Manager’s core responsibility is to plan, schedule and direct branch personnel to ensure customer satisfaction, increase revenue and increase productivity.

The essential functions include:

• Represents the company in dealings with customers regarding orders, fulfillment issues, schedules and deliveries
• Develops and achieves service revenue plan in conjunction with the Area Director. Maintains daily tracking system to monitor both contract and straight time service revenue
• Directly supervises branch technicians and administrative staff. Administers performance evaluations, sets and communicates individual goals
• Is responsible for, or may assist other personnel with quoting rental rates under the guidelines set by the Area Director. Processes rental and sales orders. Checks with other branches on availability of rental equipment when necessary. Requisitions and transfers new into used on the approval of the branch manager. Maintains quote file on all rental contracts
• Assists on sales calls and customer interface as requested. Performs sales functions such as telemarketing as required by Area Director
• Maintains “real time” transactions and inventory integrity by conducting cycle counts as defined in the administrative manual
• Assists with requests relating to inventory management, scheduling, recalls, service problems, procurement of supplies, etc.
• Maintains the highest standard of quality and safety for all branch personnel. Stays current and is responsible for implementing all applicable safety regulations at the branch location and field sites
• Identifies technical training needs of staff, provides on-the-job training and arranges formal classroom training
• With an approved purchase order or requisition, orders material from vendors or manufacturing. Ensures that adequate inventory levels are maintained. Develops and maintains accurate counts on new and rental equipment, by organizing and participating in physical inventory counts
• Ensures accuracy and timeliness of all service paperwork
• Maintains a safe, clean and organized service area

• Associate’s degree in business, construction technology or related field or equivalent combination of education and experience
• Minimum three years of progressively responsible positions, preferably within the swing stage industry or closely related industry.
• Minimum of two year prior experience in a manager/supervisor role
• Swing stage product knowledge (hands on Spider equipment experience preferred)
• Skilled in safe rigging practices
• Computer and software literacy required. Prefer proficiency in MS Office and JD Edwards software
• Excellent interpersonal communication skills both in-person and on the phone
• Strong customer service orientation and experience
• Must be able to work in high environments up to 100 floors above ground
• Must be able to lift and carry a minimum of 50 pounds

We offer a competitive wage & bonus, + employee benefits including medical, dental, vision, 401(k) with a match and paid time off.

Submit your resume now. We're ready to hire!