SafeWorks LLC, with its divisions Spider, Power Climber and Power Climber Wind, is largest manufacturer and distributor of powered suspended access and safety solutions in North America, serving more customers with a wider variety of products and services than any other company. Our employees enjoy competitive pay and a comprehensive benefits package. Learn about us on the web at www.safeworks.com and www.spiderstaging.com.

Applicants must pass a pre-employment background check and drug screen.

Do you have great supervisory and mechanical skills? Want to work at a company providing cool services and products? Want a job with a view where you can see forever?

Spider is seeking a Service Manager for our Orlando branch office. In this role you will supervise the daily operations of the Branch Service Center.  you will plan, schedule and direct branch service personnel to ensure customer satisfaction, increased revenue and increased productivity.

ESSENTIAL FUNCTIONS:

·        Directly responsible for managing customer unit/permanently installed equipment maintenance program.

·        Responsible for achieving a high level of customer satisfaction and market goodwill. 

·        Directly responsible for developing and achieving service revenue plan in conjunction with the Branch Manager.  Maintain daily tracking system to monitor both contract and straight time service revenue.

·        Act in Branch Manager’s stead when he/she is away from the branch.

·        Maintain the highest standard of quality and safety for all branch personnel.  Stays current and is responsible for implementing all applicable safety regulations at the branch location and field sites.  Trains both branch and customer personnel in the safe rigging, operation and maintenance of products sold.

·        Identify technical training needs of staff and provide on-the-job training as well as formal classroom training.

·        Responsible for, or may assist administrative staff with the quotation of rental rates under the guidelines set by the branch manager.  Assist with the processing of rental and sales orders.  May check with other branches for the availability of rental equipment when necessary.  Requisition and transfer for new inventory into rental on the approval of the branch manager.  Maintain quote files on all rental contracts.

·        Assist Branch Manager with sales calls and customer interface as requested.

·        Responsible for, or may assist administrative staff with the scheduling of service personnel.  Discuss scheduling conflicts with the Branch Manager.

·        Assists Branch Manager in administering performance evaluations for technicians.  Sets and communicates individual goals.  Provides regular feedback on the performance of service personnel.  Documents achievement and deficiency as deemed appropriate by the Branch Manager.

·        Ensures accuracy and timeliness of all service paperwork.

·        With an approved purchase order or requisition, orders material from vendors or manufacturing.  Ensures that adequate inventory levels are maintained.  Develops and maintains accurate counts of new and rental equipment by organizing and participating in physical inventory counts.

·        Performs sales functions such as telemarketing as required by Branch Manager.

·        Maintains a clean, safe and organized service area.

KNOWLEDGE AND SKILLS:

·        Excellent interpersonal communications skills (both in person and telephone).

·        Strong customer service orientation and experience.

·        Must be able to work at heights up to 100 stories.

·        Working knowledge of safe rigging practices.

·        Computer literacy required.  Will utilize Word, Excel, Outlook and AS/400.

EDUCATION AND WORK EXPERIENCE:

·        High School diploma or equivalent.

·        Minimum of 5 years progressive responsibility in a similar arena (service, technical or construction.)

·        Prefer prior scaffolding work experience, preferably as a mechanic.

·        1-2 years prior supervisor experience.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job, the employee is regularly required to stand, stoop, crawl, sit, talk, hear, and have clarity of vision.  The employee is required lift items up to 50 pounds, and to use the arms to reach and hands to finger, handle, or feel.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work environment often include outdoor weather conditions.  

We offer a competitive wage + employee benefits including medical, dental, vision, 401(k) with a match and paid time off.

Submit your resume now. We're ready to hire!