Together with 6,900 colleagues worldwide, we are the strategic partner for the pharmaceutical and food industries in processing and packaging technology. With seamless processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. For example, we ensure that vaccines are safely filled and that tablets can fully release their active ingredients. Your favorite chocolate and snacks are also sustainably packaged with our help.. 

The Syntegon Technology Services location in Raleigh, North Carolina is the headquarters of the North American Service Hub of Syntegon, which concentrates on the customer's unique requirements.  

Job Summary

Responsible for the installation, testing, analyzing, maintaining, repairing and training of Syntegon packaging equipment and associated products at customer sites, with primary emphasis on supporting various control platforms. Primary focus is to  provide customers with excellent technical customer service and ensure complete satisfaction. This position has a direct and significant impact on maintaining our customer base as well as growing new business for Syntegon Technology Services.

• Provide field service repairs, training and installations as scheduled by Field Service department.
•  Maintain proficiency in control software (e.g. Allen Bradley, various Syntegon controls platforms) and machinery equipped with PLC’s through vendor training and interaction with engineering personnel
•  Interact, support and assist the Product, Project and Sales departments with order review, design reviews, assembly, testing and final acceptance tests to become proficient with the control packages interface and integrity.
• Partner with Sales Managers / Project Managers on customer equipment needs and concerns and / or updates.
•  Provide updates and modifications to machine control software at customer sites and training customers on use and maintenance of equipment.
• Train customers, internal technical personnel and sales support staff on proper operation, maintenance and safety rules of Syntegon packaging equipment, specifically on electronic controls and robotics.

Basic Requirements

•  Associate degree in Electrical Engineering or have 2+ years of vocational training and  2+ years of direct work experience with at least one Bosch/Syntegon model Wrapper, Robot, or Carton erector/loader/closer
•  5+ years in the Packaging industry designing, installing and trouble-shooting PLC motion control software and hardware including experience in repair/maintenance of capital equipment or electronics such as servo drives, HMI’s and programmable controllers.
• Work in tight quarters; on top of and underneath equipment.  Stand, stoop, kneel and bend continuously while working on equipment (66% of the time).  
• Lift up to 50 lbs on a regular basis.
• May require occassional 2nd or 3rd shift work based on customer needs.
• Submit to safety, background and drug/alcohol testing as required by customers and wear personal protective equipment as necessary. 
•  Travel up to 80% domestically and internationally which requires nearby proximity (within 50 miles) to a major metropolitan airport and may require residence in a specific geographic area to better serve a specific customer base. Due to business needs, approval will be required, post-hire, if an associate wishes to relocate.

The compensation for this role can start from $40/hour plus over time and increase depending out the factors outlined below. 

Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.

The welfare of our employees’ matters to us. Therefore, Syntegon offers a generous and attractive benefits package that meets our employees’ needs.

• Health insurance (Medical, Dental, Vision, and Prescription from day one)
• 401(k) with generous Company Match
• Employer Paid Short- and Long-Term Disability Insurance, Life Insurance
• Education Assistance Program
• Paid Time Off
• Employee Assistance Program

Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives:

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.
We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.