Syntegon is a global leader in process and packaging technology. With around 5,800 colleagues in nearly 20 countries, the Syntegon Group works on intelligent and sustainable technologies for the pharmaceutical and food industries. Let's contribute together to ensuring that people worldwide are provided with high-quality medications and safely packaged food.

With our global service organization and our comprehensive service portfolio, we contribute sustainably to the profitable growth of our customers. Together, let's help ensure that people around the world are supplied with high-quality medicines and safely packaged foods.

Summary

The Shipping co-ordinator will work within the Aftersales team to co-ordinate shipping of spares orders. Reporting to the Customer Services Team Leader, this is a varied and exciting role. In addition, the Shipping co-ordinator is expected to work with colleagues throughout the business to achieve the best possible result for Syntegon as a whole.

This is a part time position (25hrs p/w) working 5 hours per day Mon to Friday. Start and finish times can be flexible but must be between 09.00am and 3pm.

Key Responsibilities:

Within area of operation, the Shipping Coordinator will be;

• Responsible of shipping spare part orders with couriers, including generating export paperwork.
• Customer contact to resolve customer/supplier shipping issues
• Checking and approval of supplier invoices
• Using the ERP system for invoicing and general order administration
• Provide information and assistance regarding availability of Spare Parts, and notification of order progress
• Work in coordination with internal departments and b2b entities
• Maintenance of the Install base, warranty period records and general documentation
• Maintain and generate documentation of processes
• Respond to incoming customer service telephone calls, emails

Knowledge and Skills:

The job holder will hold the following knowledge and skills

• Ability to engage and influence all levels of organisation both internally and with customer
• Excellent prioritisation and workload management of self
• Willing to take responsibility and make decisions confidently
• Good business acumen
• Valid work permit to enable employment in the UK
• Autonomous, resilient & resourceful approach with a positive ‘can do’ attitude
• Excellent problem-solving skills
• Excellent communication skills, verbal and written.
• Enjoys collaborating with others in a team environment
• Confident use of MS Windows applications
• Strong attention to detail
• Excellent time management skills
• Strong prioritisation and organisation skills
• Excellent communication skills in multicultural environment
• Organised, structured and self-driven working style
• Good problem-solving skills and reliability

Remuneration & Benefits:

• Competitive salary
• 25 days holiday per year plus bank holidays – increasing to 28 after 5 years’ service.
• Christmas shutdown period (deducted from annual leave entitlement)
• Pension Scheme with Aviva; ER contribution is 4% EE minimum contribution is 5%
• Life Assurance 7 x annual salary (Provided by Yu-Life)
• Simply Health Medical Cashback plan – Level 1 company paid, can increase level of cover and add dependents which is deducted from salary.
• Group Income protection (once met eligibility criteria)
• Cycle to work Scheme (once met eligibility criteria)
• Tech Scheme (once met eligibility criteria)
• Perkbox – platform enabling discounts for various retailers.
• Bosch/Neff/Siemens; Staff discount for home appliances
• An excellent opportunity to gain experience within a global company.

This list is not exhaustive and serves only to highlight the main emphases of the position. As the position and company develops, the tasks may expand or change accordingly.