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Syntegon Technology is a leading global process and packaging technology provider. Around 5,800 colleagues in more than 15 countries work for the Syntegon Group on intelligent and sustainable technologies for the pharmaceutical and food industries.
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Your primary focus in this role is to provide customers with excellent technical customer service and ensure complete satisfaction. Responsibilities include installation, commissioning, troubleshooting, testing, analyzing, while maintaining, repairing, and training of Syntegon packaging equipment and associated products. This position has a direct and significant impact on maintaining our customer base as well as growing new business for Syntegon Technology Services.

Key Responsibilities:

• Support Factory Acceptance Testing (FAT) with customers at Syntegon facilities in Japan, Germany or Denmark
  • Perform machine installation and support customers with Site Acceptance Testing (SAT)
  • Guide customers to provide proper samples in order to develop machine vision recipes and achieve defect detection targets with minimal false rejection of accepts.
  • Train customer staff on the operation and maintenance of inspection, packaging and assembly machine
  • Perform customer on-site preventive maintenance and troubleshooting of machine issue, both mechanical and electrical in nature
  • Maintain regular communication with customers to ensure proper function and satisfaction of machines
  • Teach vision training classes, both at office and at customer site
  • Perform PC repairs and upgrades, both at office and at customer site
  • Perform troubleshooting phone support on machine operational issues
  • Generate service visit summaries and technical reports

Basic Requirements:

• Must possess an Associate's degree or 2-year technical college diploma in Mechatronics, Automation, or related field experience.

Preferred Qualifications:

• Having PLC experience is a plus.
• Experience with Cognex, Halcon, or other Vision systems is highly desirable.
• If you speak or write in an additional language it is a bonus.
• Your excellent written and verbal communication skills with the ability to partner with other functions and foster teamwork will be beneficial.
• You will excel with strong problem-solving skills and ability to work Independently with flexibility on changing priorities and deadlines.
• Your strong mechanical aptitude, with mathematical skills and detail-oriented work style will provide you with the best skillset for the role.

Additional physical and travel requirements:

• Travel up to 80% domestically and internationally which requires nearby proximity (within 50 miles) to a major metropolitan airport and may require residence in a specific geographic area to better serve a specific customer base. Due to business needs, approval will be required, post-hire if an associate wishes to relocate.
• Work in tight quarters; on top of and underneath equipment. Stand, stoop, kneel and bend continuously while working on equipment (66% of the time).
• Lift up to 50 lbs on a regular basis.

Submit to safety, background and drug/alcohol testing as required by customers and wear personal protective equipment as necessary.

Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.

All your information will be kept confidential according to EEO guidelines.

NOTE: All official Syntegon job postings can be found at www.syntegon.com.  Successful candidates asked to participate in the hiring process should expect to speak to the hiring team by telephone and in person at one of our Syntegon office locations (Decatur, Oldsmar, Raleigh, New Richmond, Minneapolis and Allendale) prior to the job offer.