Background

Since 1976, St. Joseph Center has been meeting the needs of low-income and homeless individuals and families in Venice and throughout Los Angeles County.  The Center is a 501(c)(3) nonprofit community organization that assists people without regard for religious affiliation or lack thereof through 20+ programs in four pillars of service: Outreach and Engagement, Housing Services, Mental Health, and Education and Vocational Training.  St. Joseph Center serves more than 10,000 people each year. 

Brief Description of Principal Activities

Multifaceted intervention, prevention, and education services are carried out at four sites on the Westside of Los Angeles.  St. Joseph Center’s integrated programs provide clients with concentrated and coordinated access to services according to the nature of their needs.

The Case Manager II works as a team Lead member with several social service professional and paraprofessional staff ensuring the delivery of quality care in accordance to the rules and regulations established as well as adhering to the mission of St. Joseph Center. 

ESSENTIAL DUTIES & RESPONSIBILITIES

The Case Manager II key areas of responsibility include: 

Key Areas of Responsibility:

• Provide street based outreach, navigation, and supportive services to individuals experiencing homelessness.
• Develop and maintain strong ties to the community, law enforcement, the Coordinated Entry System (CES), and other homeless service providers.
• Link clients to appropriate bridge/interim housing programs and assist them in completing required paperwork in order to enroll them in permanent housing-related programs.
• Lead Quadrant team members in outreach service areas and special events.
• Coordinate daily quadrant outreach schedules.

Essential Duties:

• Provide case management to meet the needs of each individual.     
• Build trust and rapport with individuals experiencing homelessness.  Assess homeless individuals utilizing the Vulnerability Index (VI) SPDAT.
• Link clients to physical health, mental health, and other supportive services.  Assist clients to enroll in mainstream benefits and obtain identification (i.e. California Driver’s License, Social Security Card).
• Keep highly organized files for each client and enter appropriate data into the region’s Homeless Management Information System (HMIS).
• Provide bus tokens, bus passes, taxi vouchers, and/or direct transportation as needed. 
• Participate in SPA 5 case conferencing meetings and other community meetings.
• Coordinate with other outreach teams in joint outreach efforts.  May be dispatched via county-wide 211 referral system as needed.
• Participate in hiring process of candidates and assist with onboarding new hires.
• Lead Quadrant specific activities, community partnerships, and report on specific area outcomes.

Other duties/special projects and responsibilities may be assigned by program manager and/or Director. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.

QUALIFICATIONS

Knowledge, Skills & Abilities:

• Must be highly motivated and a self-starter.  The ability to communicate with and relate to a diverse group of people including clients, community, and other staff.  Must have excellent organizational skills and the capability to work in a fast paced environment.   
• Strong knowledge of homeless services and resources.  Demonstrated knowledge and experience with Harm Reduction, Motivational Interviewing, Critical Time Intervention, and Housing First Model.
• Strong leadership and organizational skills and boundary setting
• A bilingual background is a plus.
• The position requires an ability to work flexible hours including some early mornings and evenings.

Experience:

• Two years’ experience providing street-based services to highly vulnerable populations.
• Two years’ experience providing supportive services and submitting program and community based referrals.  

Education:

• Bachelor’s degree from an accredited college or university in Psychology, Social Work, Human Services or a related field.

Direct Reports:

• This position has no direct supervisory responsibilities. 

Computer Skills:

• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to use widely supported internet browsers.
• Proficient in Clarity/HMIS system navigation.

Certificates, Licenses and Registrations:

• Valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• Valid automobile liability insurance.

Travel Requirements:

• To and from trainings and required Lead case conference meetings.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.

EEO:

SJC (St. Joseph Center) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics or status as a veteran. In addition to federal law requirements, SJC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Benefits:

Excellent Benefits package available.

Status: Full-time/Non-Exempt

Pay Range: $24-26

At St. Joseph Center, pay ranges are set using the best available market data for the job at the required location. To determine salary for a candidate, we consider the candidate's skills and capabilities for the job compared with expectations for the position.

Employment with St. Joseph Center is contingent on completion of satisfactory background check.

For consideration, please submit cover letter and resume. St. Joseph Center is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, disability, or status as a protected veteran. All applicants for employment are invited to voluntarily self-identify their gender, race, ethnicity, and veteran status, by completing the EEO Information. Providing your EEO Information is voluntary and refusal to self-identify will not subject applicants to any adverse treatment. Similarly, applicants who do self-identify will not be subject to any adverse treatment based on the information they provide.

St. Joseph center invites you to review the current "EEO is The Law" poster as part of the application process. A link to the current poster is located here.

 https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf