Background

Since 1976, St. Joseph Center has been meeting the needs of low-income and homeless individuals and families in Venice and throughout Los Angeles County.  The Center is a 501(c)(3) nonprofit community organization that assists people without regard for religious affiliation or lack thereof through 20+ programs in four pillars of service: Outreach and Engagement, Housing Services, Mental Health, and Education and Vocational Training.  St. Joseph Center serves more than 10,000 people each year. 

Brief Description of Principal Activities

Multifaceted intervention, prevention, mental health, and housing assistance is offered through street outreach and 9 service sites throughout Los Angeles County. St. Joseph Center also provides on-site services at five permanent supportive housing developments, and will provide services at an additional six more sites in the coming year.  St. Joseph Center’s total holistic approach to services provide our clients with the help they need to regain their stability.

Job Summary

The Case Manager for Santa Monica Retention serves as a team member with several social service professional and paraprofessional staff ensuring the delivery of quality care for contracted agencies as well as adhering to the mission of St. Joseph Center.

ESSENTIAL DUTIES & RESPONSIBILITIES

Key Areas of Responsibility:

• Provide ongoing case management services to individuals and families to assist them with retaining housing and be good tenants and neighbors
• Provide appropriate referrals and linkages to programs and services to assist with increasing self-sufficiency.
• Develop close working relationships with outreach workers, case managers, police and paramedics, the Santa Monica and Culver City Housing Authority, and collaborative agencies and programs

Essential Duties:

• Conduct initial mental health/substance abuse screenings and housing needs assessments.
• Develop and implement individualized care plan to assist with coordinating referrals and services to address housing services, mental health/substance abuse issues, relapse prevention, medication management and any other risk factors that could impede permanent housing.
• Provide ongoing assessment of client progress in attaining goal plans.
• Keep highly organized files for each client and enter data and progress notes into the appropriate electronic database.
• Utilize appropriate evidence based, best practice models and methods including Motivational Interviewing, Harm Reduction, Housing First, Trauma Informed Care, and integrated treatment.
• Provide ongoing case management services that will ensure successful permanent housing, decrease social isolation and prevent relapse risks; advocacy to deter evictions; and linkage and brokerage to any needed services such as medical/dental, mental health, substance abuse, life skills training, self-help, money management, meaningful community activities, volunteer services, job placement, etc.
• Ensure a smooth transition into permanent housing by assisting clients with benefits and housing application processes and life skills such as budgeting, cooking, accessing community resources, and other skills as needed.
• Provide crisis management, case management, and other related substance abuse/mental health services to clients on the streets, in service venues, in housing placements, or other locations as appropriate.
• Respond to urgent requests for assistance from clients or landlords as needed.
• Participate in case conferencing meetings and other community meetings.

Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility

Knowledge, Skills & Abilities:

• Must be highly motivated and a self-starter. Must have the ability to communicate with and relate to a diverse group of people including clients, community, and other staff. Must have excellent administrative and organizational skills
• Strong knowledge of homeless services and resources. Demonstrated knowledge of substance abuse programs, homeless programs, mental health services, case management principles and intervention techniques specific to hard-to-reach, difficult to serve populations
• A bilingual background is a plus.
• The position requires an ability to work flexible hours including some early mornings and evenings

Experience:

• Experience providing services to older adults/geriatric population preferred
• Demonstrate experience in interviewing clients, making appropriate referrals and performing crisis intervention.

Education:

• Bachelor degree from an accredited college or university in social work, human services or a related field or 2 years of relevant case management experience.

Direct Reports:

• This position has no direct supervisory responsibilities

Computer Skills:

• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and widely supported internet browsers
• Ability to use electronic health records and other various electronic databases.

Certificates, Licenses and Registrations:

• Valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
• Valid automobile liability insurance

Travel Requirements:

• Travel to meet with clients as needed.
• Travel to meetings at multiple St. Joseph Center sites and at community partner locations as needed

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.

Status: Full-Time/Non-Exempt 

Pay Range: $22-$22.50/hour

Employment with St. Joseph Center is contingent on completion of satisfactory background check.

For consideration, please submit cover letter and resume. 

EEO:

St. Joseph Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, status as a veteran and any other characteristic protected by federal law. In addition to federal law requirements, SJC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

St. Joseph center invites you to review the current "EEO is The Law" poster as part of the application process. A link to the current poster is located below. https://www.eeoc.gov/employers/eeo-law-poster