Program Manager - Housing Stabilization
- 12420 Venice Blvd., Los Angeles, CA 90066, USA
Since 1976, St. Joseph Center has been meeting the needs of low-income and homeless individuals and families in Venice, Santa Monica, Mar Vista, and surrounding communities. The Center is a 501(c)(3) nonprofit community organization that assists people without regard for religious affiliation or lack thereof through comprehensive case management and integrated social service programs. The Center enjoys broad-based community support as well as a sponsored relationship with its founders, the Sisters of St. Joseph of Carondelet. St. Joseph Center serves approximately 6,000 individuals annually.
Brief Description of Principal Activities
Multifaceted intervention, prevention, and education services are carried out at four sites on the Westside of Los Angeles. St. Joseph Center’s integrated programs provide clients with concentrated and coordinated access to services according to the nature of their needs.
The Program Manager serves as a team leader providing supervision to program staff as well as overseeing day to-day operations of the program. The Program Manager ensures the delivery of quality care in accordance to the rules and regulations established by contracted agencies as well as adhering to the mission of St. Joseph Center.
ESSENTIAL DUTIES & RESPONSIBILITIES
The Program Manager’s key areas of responsibility include:
Key Areas of Responsibility:
- Provide consultation, support and supervision to a multi-disciplinary team of case managers that provide field-based services to homeless families who are enrolled in the Coordinated Entry System (CES) for Families Rapid Rehousing Program.
- Maintain professional working relationships with community partners that serve families in SPA 5, including all city and county partners.
- Support the referral of clients into the SPA 5 Rapid Rehousing system and into permanent housing.
- In conjunction with the CES team, support case managers with establishing and maintaining sustainable housing plans.
- Develop, review, and revise, as necessary, all administrative policies and procedures in keeping with program requirements.
- Provide oversight to all program staff, monitoring monthly staff productivity.
- Oversee client referral and intake process.
- Closely track client charts, client progress notes, financial record keeping, and other mandatory programmatic forms.
- Track progress towards meeting programmatic goals.
- Provide assessment, crisis intervention, linkage to mental health and case management services.
- Prepare weekly and monthly progress reports.
- Monitor program budget during the fiscal year.
- Participating in other St. Joseph Center community, administrative and fundraising activities as necessary.
Knowledge, Skills & Abilities:
- Must be highly motivated and a self-starter.
- Must have the ability to communicate with and relate to a diverse group of people including clients, community, and other staff.
- Must have excellent administrative and organizational skills.
- Must show demonstrated ability to manage and supervise professional and para-professional staff while handling multiple tasks and relating to diverse groups.
- One year minimum management and supervisory experience with a strong desire to support and mentor staff.
- Two years of experience providing services in a community setting with homeless or at risk population.
Master’s degree from an accredited college or university in social work, public health, human services or a related field.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and widely supported internet browsers.
- Ability to collect and analyze data.
Certificates, Licenses and Registrations:
- Valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
- Valid automobile liability insurance.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
Status: Full time/Exempt
Employment with St. Joseph Center is contingent on completion of satisfactory background check.
For consideration, please submit cover letter and resume. St. Joseph Center is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, disability, status as a protected veteran or any category protected by law. All applicants for employment are invited to voluntarily self-identify their gender, race, ethnicity, and veteran status, by completing the EEO Information. Providing your EEO Information is voluntary and refusal to self-identify will not subject applicants to any adverse treatment. Similarly, applicants who do self-identify will not be subject to any adverse treatment based on the information they provide.
St. Joseph center invites you to review the current "EEO is The Law" poster as part of the application process. A link to the current poster is located here.