Background

Since 1976, St. Joseph Center has been meeting the needs of low-income and homeless individuals and families in Venice and throughout Los Angeles County.  The Center is a 501(c)(3) nonprofit community organization that assists people without regard for religious affiliation or lack thereof through 20+ programs in four pillars of service: Outreach and Engagement, Housing Services, Mental Health, and Education and Vocational Training.  St. Joseph Center serves more than 10,000 people each year. 

Brief Description of Principal Activities

Multifaceted intervention, prevention, mental health, and housing assistance is offered through street outreach and 9 service sites throughout Los Angeles County. St. Joseph Center also provides on-site services at five permanent supportive housing developments, and will provide services at an additional six more sites in the coming year.  St. Joseph Center’s total holistic approach to services provide our clients with the help they need to regain their stability.

Job Summary

The Case Manager ICMS works as a team member with several social service professional and paraprofessional staff ensuring the delivery of quality care in accordance to the rules and regulations established as well as adhering to the mission of St. Joseph Center. 

ESSENTIAL DUTIES & RESPONSIBILITIES

The Case Manager’s key areas of responsibility include: 

Key Areas of Responsibility:

• Utilize a harm reduction and housing first model when working with clients to have a “No wrong door” approach to services.  
• Link clients to appropriate bridge/interim housing programs and assist them in completing required paperwork in order to enroll them in permanent housing-related programs.
• Develop and maintain strong ties to the community, law enforcement, and other service providers.

Essential Duties:

• Provide case management and supportive services to meet the needs of each individual by implementing a service plan with goals to assist client in becoming self-sufficient.     
• Build trust and rapport with individuals.  Assess individuals utilizing the proper tool (i.e. Vulnerability Index (VI) SPDAT).
• Link clients to physical health, mental health, and other supportive services internally or externally.   
• Link clients to appropriate bridge/interim housing programs and assist them in completing required paperwork in order to enroll them in permanent housing-related programs.
• Assist clients to enroll in mainstream benefits and obtain identification (i.e. California Driver’s License, Social Security Card).
• Keep highly organized files for each client and enter appropriate data in a timely manner.
• Provide bus tokens, bus passes, taxi vouchers, and/or direct transportation as needed. 
• Participate in case conferencing meetings and other community meetings.
• Coordinate and collaborate with other services providers or programs. 

Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.

QUALIFICATIONS

Knowledge, Skills & Abilities:

• Must be highly motivated and a self-starter. 
• Must have the ability to communicate with and relate to a diverse group of people including clients, community, and other staff. 
• Must have excellent organizational skills and the capability to work in a fast paced environment.   
• Strong knowledge of homeless services and resources.  Demonstrated knowledge and experience with Harm Reduction, Motivational Interviewing, Critical Time Intervention, and Housing First.
• A bilingual background is a plus.
• The position requires an ability to work flexible hours including some early mornings and evenings.

Experience:

• Three years’ experience providing services to highly vulnerable populations.

Education:

• Bachelor’s degree from an accredited college or university in Psychology, Social Work, Human Services or a related field.

Direct Reports:

• This position has no direct supervisory responsibilities.  

Computer Skills:

• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to use widely supported internet browsers.

Certificates, Licenses and Registrations:

• Valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• Valid automobile liability insurance.

Travel Requirements:

• Travel to meet with clients as needed.
• Travel to meetings at multiple St. Joseph Center sites and at community partner locations as needed.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.

Status: Full-Time/Exempt

Salary: DOE

Employment with St. Joseph Center is contingent upon completion of satisfactory background check.

Benefits:

Excellent Benefits package available.

For consideration, please submit cover letter and resume. 

EEO:

St. Joseph Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, status as a veteran or any other characteristic protected under federal law. In addition to federal law requirements, SJC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

St. Joseph center invites you to review the current "EEO is The Law" poster as part of the application process. A link to the current poster is located  below. https://www.eeoc.gov/employers/eeo-law-poster