Background

Since 1976, St. Joseph Center has been meeting the needs of low-income and homeless individuals and families in Venice and throughout Los Angeles County.  The Center is a 501(c)(3) nonprofit community organization that assists people without regard for religious affiliation or lack thereof through 20+ programs in four pillars of service: Outreach and Engagement, Housing Services, Mental Health, and Education and Vocational Training.  St. Joseph Center serves more than 10,000 people each year. 

Brief Description of Principal Activities

Multifaceted intervention, prevention, mental health, and housing assistance is offered through street outreach and 9 service sites throughout Los Angeles County. St. Joseph Center also provides on-site services at five permanent supportive housing developments, and will provide services at an additional six more sites in the coming year.  St. Joseph Center’s total holistic approach to services provide our clients with the help they need to regain their stability.

Job Summary

The quality assurance specialist will be responsible for ensuring that St. Joseph Center staff are trained in and adhere to documentation standards consistent with excellent client care, and in compliance with contractual regulatory guidelines.     

ESSENTIAL DUTIES & RESPONSIBILITIES

The Quality Assurance – Compliance Specialist’s key areas of responsibility include: 

Key Areas of Responsibility:

• Works in collaboration with Quality Assurance and Contracts team to perform monthly, quarterly, and bi-annual audits.  Review charts for compliance, as well as accountability and internal responsibility.
• Participates in development of Agency training based on needs, and routinely train staff on agency and funder standards for documentation.   
• Assist Contract and Compliance Director to manage and administer all processes and procedures to ensure all contracts are working within regulation framework to minimize risk.

Essential Duties:

• Responsible for conducting internal audits and pre-audits for accurateness and to ensure compliance with contractual goals, requirements, and standards.  Can include digital data management to ensure accuracy and completeness.
• Performs site reviews and audits to ensure compliance with HIPAA regulations and record management protocols for the agency.
• Prepares compliance reports by compiling and analyzing internal audit data identifying areas of contractual weaknesses and compliance issues for various programs and departments.
• Identifies staff training needs in the areas of compliance guidelines, requirements, and standards.
• Tracks compliance performance across all teams, including resolution of errors.
• Collaborate with training team and functional department to develop compliance training materials and assist with implementation. 
• Assists with preparation for County and State audits, as well as prepares reports in responses to audits, and plans of corrections.

Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.

QUALIFICATIONS

Knowledge, Skills & Abilities:

• Must be highly motivated and a self-starter.  The ability to communicate with and relate to a diverse group of people including clients, community, and other staff.  Must have excellent organizational skills and the capability to work in a fast paced environment.   
• Effective organization, verbal and written communication, and teamwork skills with an ability to manage and support quality improvement efforts.
• Ability to troubleshoot issues and partner with all levels of employees to identify solutions.
• Know and comply with agency policies and procedures, HIPAA, DMH, LAHSA, etc. policies and documentation guidelines and other state/federal regulations related to quality assurance and management.

Experience:

• Minimum one year quality assurance experience at a homeless service funded contracted or directly operated program is preferred.
• Previous experience with electronic health record systems, HMIS, and Service Point.    

Education:

• Bachelor’s degree from an accredited college or university in social work, human services or a related field.

Direct Reports:

• This position has no direct supervisory responsibilities. 

Computer Skills:

• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
• Ability to use widely supported internet browsers.

Certificates, Licenses and Registrations:

• Valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• Valid automobile liability insurance.

Status: Full-Time/Non-Exempt 

Salary: DOE

Employment with St. Joseph Center is contingent on completion of satisfactory background check.

For consideration, please submit cover letter and resume. St. Joseph Center is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, disability, or status as a protected veteran. All applicants for employment are invited to voluntarily self-identify their gender, race, ethnicity, and veteran status, by completing the EEO Information. Providing your EEO Information is voluntary and refusal to self-identify will not subject applicants to any adverse treatment. Similarly, applicants who do self-identify will not be subject to any adverse treatment based on the information they provide.

St. Joseph center invites you to review the current "EEO is The Law" poster as part of the application process. A link to the current poster is located here.

 https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf