Background

Since 1976, St. Joseph Center has been meeting the needs of low-income and homeless individuals and families in Venice, Santa Monica, Mar Vista, and surrounding communities.  The Center is a 501(c)(3) nonprofit community organization that assists people without regard for religious affiliation or lack thereof through comprehensive case management and integrated social service programs.  The Center enjoys broad-based community support as well as a sponsored relationship with its founders, the Sisters of St. Joseph of Carondelet.  St. Joseph Center serves approximately 6,000 individuals annually.

Brief Description of Principal Activities

Multifaceted intervention, prevention, and education services are carried out at four sites on the Westside of Los Angeles.  St. Joseph Center’s integrated programs provide clients with concentrated and coordinated access to services according to the nature of their needs.

Job Summary

The Program Manager serves as a team leader providing supervision to program staff as well as overseeing day-to-day operations of the program.  The Program Manager ensures the delivery of quality care in accordance to the rules and regulations established by the Office of Diversion and Reentry for contracted agencies as well as adhering to the mission of St. Joseph Center.

ESSENTIAL DUTIES & RESPONSIBILITIES

The Program Manager’s key areas of responsibility include: 

Key Areas of Responsibility:

• Along with the Division Manager, develop, review, and revise, as necessary all administrative policies and procedures in keeping with program requirements. 
• Oversee service delivery, consulting regularly with the Division Manager regarding quality control issues to maintain the highest standard of services. 
• Coordinate the development of cooperative relationships with other service providers, police and public safety officers and/or any other community resources.   
• Collaborate with the clinical support staff in order to provide comprehensive and thorough supervision to staff.

Essential Duties:

• Provide clinical and administrative supervise into all program/department staff.   
• Participate in weekly conference calls and staff meetings.
• Oversee service delivery consulting regularly with the Director regarding quality control issues to maintain the highest standard of services.
• Along with the Director, manage program activities assure timely completion of progress notes and all forms of related to the program.
• May provide assessment, crisis intervention, mental health and case management services to a small caseload of consumers.
• Collect statistics and prepare reports for funders and internal agency use.
• Ensure that fee-for-service billing is submitted to our funder thoroughly, accurately and in a timely manner.
• Ensure that weekly, monthly and quarterly reports are submitted accurately and in a timely manner.
• Coordinate the development of cooperative relationships with other service providers, police and public safety officers and/or any other community resources.
• Participating in other St. Joseph Center community, administrative and fundraising activities as necessary.
• Participate in appropriate contract related meetings.
• May be dispatched to jail settings, street outreach locations, client homes and/or homeless encampments as needed. 

Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.

QUALIFICATIONS

Knowledge, Skills & Abilities:

• Must be highly motivated and a self-starter.  The ability to communicate with and relate to a diverse group of people including clients, community, and other staff.  Must have excellent administrative and organizational skills.
• Demonstrated ability to manage and supervise professional and para-professional staff while handling multiple tasks and relating to diverse groups.   

Experience:

• Preferred; post two years licensure as an LMFT or LCSW in the state of California.  Two years minimum management and supervisory experience.
• Experience providing mental health and substance use services in a community setting with homeless or at risk population.
• Prior experience working with currently and formerly incarcerated individuals and/or homeless individuals is desirable. 

Education:

• Degree from an accredited college or university in social work, human services or a related field.

Direct Reports:

• This position manages a team of Case Managers and Community Health Workers.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Computer Skills:

• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to use widely supported internet browsers.
• Ability to use electronic health records and other various electronic databases.

Certificates, Licenses and Registrations:

• Valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• Valid automobile liability insurance.

Travel Requirements:

• Travel to client sessions, meetings at multiple St. Joseph Center sites, and at community partners’ locations as needed.

Status: Full-Time/Exempt

Salary: DOE

Employment with St. Joseph Center is contingent on completion of satisfactory background check.

For consideration, please submit cover letter and resume. St. Joseph Center is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, disability, or status as a protected veteran. All applicants for employment are invited to voluntarily self-identify their gender, race, ethnicity, and veteran status, by completing the EEO Information. Providing your EEO Information is voluntary and refusal to self-identify will not subject applicants to any adverse treatment. Similarly, applicants who do self-identify will not be subject to any adverse treatment based on the information they provide.

St. Joseph center invites you to review the current "EEO is The Law" poster as part of the application process. A link to the current poster is located here.

 https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf