STCU is a growing regional organization rated one of the top-performing credit unions in the nation, and named as one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners committed to working hard, with a fun-loving attitude and a desire to make a difference in our members’ lives. We love people who share our passion for integrity, service, innovation, education, people, and celebration.

STCU offers excellent benefits: 

• Paid time off—plus 11 paid holidays!
• Medical, dental, vision and life insurance 
• Flexible schedules and remote-work opportunities
• Training and career development
• Success sharing plan
• 401(k) matching contributions
• Tuition reimbursement

The Teller position will engage with and serve members by delivering efficient and accurate service in all transactions and delivering an unparalleled member experience. Team members in this role will provide financial direction to assist members in meeting their needs with recommendations or referrals for appropriate products and/or services.
 

Principal Accountabilities
Deliver Unparalleled Member Experience

• Proactively and consistently greet members as they enter the branch providing prompt, accurate and efficient member service.
• Maintain up-to-date knowledge of consumer and business products and services that are handled by tellers.
• Answer inquiries regarding checking and savings accounts and other related products.
• Deepen member relationships by consistently asking open ended questions and advising and promoting appropriate products and services to members, directing them to another branch representative as appropriate.

Teller Performance

• Efficiently perform Teller functions to support the branch.
• Process all member and shared branch member transactions, deposits, withdrawals, transfers, payments, check orders, etc. accurately and efficiently.
•  Be proficient with all cash handling processes including balancing a cash drawer, vault and night drop. 
• Receive checks and cash for deposit to accounts, verify amounts, examine checks for authenticity and proper endorsement, and accurately enter deposits into system.
• Cash checks and process withdrawals; pay out funds after verification of signatures and member balances. Receive loan, home loan and other payments, and ensure accuracy when posting to the system.
• Complete special requests including taking orders for checks, exchanging foreign currencies, providing statement copies, completing CTRs, admitting members into safe-deposit boxes, etc. as needed.
• Research and resolve member issues.
• Balance cash drawer at the end of the shift and compare totaled amounts to computer generated balance sheet. Research and resolve discrepancies. Report any discrepancy as required.
   

 Knowledge, Skills and Abilities

• High school diploma or equivalent required.
• Minimum six months customer service in a retail or customer service environment with recent cash handling experience strongly preferred.
• Proficient knowledge of MS Office programs including Outlook, Word and Excel.

Physical Abilities

• Must be able to regularly talk, hear, and operate a computer keyboard and mouse.
• Must be able to sit or stand for extended periods of time.
• Occasionally lift, pull/push, and carry up to 25 pounds.

Work Environment

• Highly interactive environment requires the ability and desire to actively engage members.
•  Frequent computer use at a workstation.
• Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting.
• Exposure to high-stress, fast-paced, deadline-oriented environment.

Please review our website for more informaiton at www.stcu.org/careers.