STCU is a growing regional organization rated one of the top-performing credit unions in the nation, and named as one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners committed to working hard, with a fun-loving attitude and a desire to make a difference in our members’ lives. We love people who share our passion for integrity, service, innovation, education, people, and celebration.

STCU offers excellent benefits: 

• Paid time off—plus 11 paid holidays!
• Medical, dental, vision and life insurance 
• Flexible schedules
• Training and career development
• Success sharing plan
• 401(k) matching contributions
• Tuition reimbursement

The Branch Support Assistant Manager provides leadership and oversees remote team members in the branch support team. The position fosters an environment of high performance through coaching, evaluating knowledge, skills and abilities resulting in deepening member relationships and exceptional member service

Core Job Requirements/Outcomes

• Serve as a leader and mentor to the Branch Support team by providing training, team development and support.
• Ensure member service is delivered according to established standards by proactively looking for ways to enhance the member experience and seeking member feedback to identify changes/enhancements.
• Ensure strong branch performance and efficient operations to meet established goals by providing oversight and support of branch functions including account maintenance, opening memberships, loan production and teller transactions.
• Build and maintain strong partnerships with retail locations by ensuring support is provided for membership needs through various channels and covering retail locations as needed.

Core Leadership Principles

• Lead by example by aligning actions with shared values. 
• Embrace and communicate organizational direction by enlisting others in a common vision in support of organization values, goals and decisions.
• Effectively lead organizational change by demonstrating and fostering a growth mindset by inspiring your team to do things differently, seizing opportunities, working through challenges and persevering toward a better future.
• Lead performance by providing direction and delegation to create a climate where people are motivated to do their best.
• Encourage the heart by exhibiting empathy, actively listening and celebrating to cultivate team engagement.

Education: Associates degree in Business Administration or related field is preferred.

Job Experience: Minimum of three years progressive experience in a financial institution required. Minimum of one years’ experience in a leadership role, preferably in a financial services environment, with demonstrated skills in coaching, mentoring, delegation and operations.  Working knowledge in all aspects of financial institution products and services to include consumer lending, member service, IRA’s, trusts, business accounts, teller operations and compliance.

Software Skills: Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams.

Physical Demands: Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 10 pounds with accommodations.

Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.

Travel Demands: Ability to travel short or long distances to meet the needs of retail locations and to support and observe branch support team members.

Please review our website for more informaiton at www.stcu.org/careers.