STCU is a growing regional credit union that is consistently rated one of  the top-performing credit unions in the nation, and have been named as one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, committed to working hard, have a fun-loving attitude, and want to make a  difference in our members’ lives. We love people who share our passion for integrity, service, innovation, education, people, and celebration.

STCU offers excellent benefits:

• Paid time off
• Ten paid holidays
• Health plan – medical, prescription drug, dental, and vision
• Short-term disability insurance
• Life insurance and long-term disability insurance
• 401(k) retirement savings plan
• Training and development programs
• Semi-annual success sharing plan

The Loan Service Representative provides support to the Loan Services department in all functions associated with the servicing of loans after origination. This position is also responsible for insurance, credit reporting, and lien perfection.

Principal Accountabilities
Loan Service Support

• Maintain incoming/outgoing mail.
• Responsible for department supply inventory.
• Process credit bureau corrections in a timely manner.
• Research and review notification reports via E-Oscar.
• Maintain positive relations with members, discussing sensitive, personal financial circumstances in a straightforward and tactful manner.
• Maintain positive relations with branches.

Insurance

• Collateral Protection Insurance:
• Monitor for force place insurance.
• Track premiums and refunds.
• Claim and GAP/MRC refund processing.

CUNA Claims:

• Initiate and process claims with Payment Protection Insurance (PPI) company.
• Act as the liaison between the member and PPI company to see that claims are processed with correct information and reviewed in a timely manner.
• Maintain and track pending and active disability and life claims.

Lien Perfection

• Facilitate lien perfection on direct, indirect, and private party purchases.
• Maintain the Title Release Report ensuring titles are released in a timely manner.
• Posting of loan payoffs.

Credit Reporting

• Process credit bureau corrections in a timely manner.
• Review and research credit bureau disputes in a timely manner.
• May assist in credit reporting projects as assigned.

Knowledge, Skills and Abilities

• High School diploma or equivalent required.
• Minimum of two years’ experience in an office environment.
• Previous experience working with loan documents and processes required.
• Proficient knowledge of MS Office programs including Outlook, Word and Excel.
• Strong written and verbal communication skills.
• Strong interpersonal skills required, including maintaining positive relationships and excellent customer service skills.
• Ability to adapt to changes and prioritize and manage competing demands.
• Ability to read, analyze and interpret data and understand and communicate complex and diverse information, and effectively present information and respond to questions from groups of managers, clients, and the general public.
• Ability to solve practical problems and deal with a variety of situations exercising flexibility and sound judgment in a fast-paced environment.
• Ability to make practical and timely decisions and explain reasoning for decisions.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Strong work ethic required, including the ability to complete duties on time, consistently arrive at work on time as scheduled, and ability to work flexible hours and overtime as needed.

Physical Abilities

• Must be able to regularly talk, hear, and operate a computer keyboard and mouse.
• Occasionally lift, pull/push, and carry up to 10 pounds.

Work Environment

• Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting.
• Exposure to high-stress, fast-paced, deadline-oriented environment. 

Please review our website for more information at www.stcu.org/careers.