Closing and Construction Assistant Manager

  • Full-time

Company Description

STCU is a growing regional credit union that is consistently rated one of  the top-performing credit unions in the nation, and have been named as one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, committed to working hard, have a fun-loving attitude, and want to make a  difference in our members’ lives. We love people who share our passion for integrity, service, innovation, education, people, and celebration.

STCU offers excellent benefits:

  • Paid time off
  • Ten paid holidays
  • Health plan – medical, prescription drug, dental, and vision
  • Short-term disability insurance
  • Life insurance and long-term disability insurance
  • 401(k) retirement savings plan
  • Training and development programs
  • Semi-annual success sharing plan

Job Description

The Closing and Construction Assistant Manager leads the day to day activities for the Real Estate closing and construction functions of the department. This position will ensure the closing and construction teams perform in alignment with STCU’s goals, objectives and core values, which includes the delivery of excellent member service.

Core Job Requirements/Outcomes

  • Responsible for the day to day operations including managing and mentoring the closing and construction teams by ensuring the team’s performance meets expectations and aligns with department goals, all lending guidelines, standards and compliance regulations are followed, and service level expectations are met.
  • Stay informed on all member issues brought forward by following up with direct reports on negative member feedback and implementing changes/enhancements to improve poor service performance.
  • Collaborate to develop procedural changes and process improvements that assist in the achievement of goals of the Real Estate Department and STCU by having regular meetings and participating in continuous improvement events focused on creating department efficiencies.
  • Develop and maintain strong, positive, collaborative partnerships with key department managers by attending manager meetings, staying informed on initiatives and changes, building rapport and asking for input on decisions that may affect their team.

Core Leadership Principles

  • Lead by example by aligning actions with shared values.
  • Embrace and communicate organizational direction by enlisting others in a common vision in support of organization values, goals and decisions.
  • Effectively lead organizational change by demonstrating and fostering a growth mindset by inspiring your team to do things differently, seizing opportunities, working through challenges and persevering toward a better future.
  • Lead performance by providing direction and delegation to create a climate where people are motivated to do their best.
  • Encourage the heart by exhibiting empathy, actively listening and celebrating to cultivate team engagement.

Other Essential Functions

  • Provide additional support to the team by monitoring the closing and construction pipelines, making recommendations to staffing levels and providing back up support.
  • Contribute as an effective project team member by completing all tasks and assignments in a timely manner.
  • Requisition new positions as needed by coordinating and participating in the interviewing, hiring and training process.
  • Participate in community-oriented housing organizations and activities to promote STCU and the Real Estate services brand.
  • Dedicate time for self-development for on-going leadership, technical and personal growth by attending industry relevant events and leadership conferences as well as seeking out new learning opportunities.

Qualifications

Education: Associate degree or equivalent required. Bachelor’s degree in business, finance or related field preferred.

Job Experience: Minimum three years’ successful real estate lending experience in a loan production environment with proven results. Minimum one-year leadership experience including delegating, facilitating change, mentoring, problem solving, coaching and counseling staff preferred.

Software Skills: Advanced knowledge of MS Office products including Outlook, Word, Excel, PowerPoint and Teams. Experience using Encompass and SMS preferred.

Other Skills: Strong communication and interpersonal skills required including maintaining positive relationships and the ability to quickly establish rapport on a professional level. Must be able to adapt to change, prioritize, understand and interpret complex information, solve problems and make timely decisions while exercising flexibility and sound judgement.

Physical Demands: Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 10 pounds with accommodations.

Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.

Travel Demands: Reliable transportation is required due to occasional travel to branches and other locations within the area.

Additional Information

Please review our website for more information at www.stcu.org/careers.
 

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