About Environmental Science

SOCOTEC’s Environmental Science team delivers independent, UKAS accredited environmental testing and scientific analysis that supports safer, more sustainable decisions across sectors including construction, infrastructure, energy, marine and manufacturing. Our experts provide high quality environmental chemistry, soil, water and waste testing, advanced chemical analysis, nuclear and renewable energy testing, marine and oils testing, environmental forensics and accredited asbestos analysis. Using industry leading laboratory methods and a data driven approach, we help clients understand environmental quality, assess contamination risks and comply with regulatory standards, contributing to environmental protection and public health.

What's in it for you?

Your expertise deserves recognition. Alongside a competitive salary, we offer a comprehensive benefits package including 25 days holiday (with the option to buy more), an electric car scheme (where applicable), employee recognition programmes, family-friendly support, exclusive retail discounts, employee assistance programmes, and an enhanced company pension. SOCOTEC UK & Ireland are proud to be Disability Confident accredited.

1. Job Identification

Job title

Account Manager

Department

Environmental Chemistry

Reports to

Customer Services Manager

Location

Etwall House,Bretby, SOCOTEC 

Contract type

Permanent, full-time

2. Job Purpose

The Account Manager is responsible for managing and growing a portfolio of assigned client accounts within the Environmental Chemistry Department. The role combines commercial account development with operational coordination, ensuring that clients receive a consistent, professional and reliable service across all stages of the laboratory testing process — from sample bottle scheduling to reporting — while acting as the main point of contact for the client relationship.

3. Key Responsibilities

Account management and development

Maintain and grow an assigned portfolio of client accounts within the Environmental Chemistry Department.

Identify opportunities to develop existing accounts, including upselling and cross-selling additional testing services.

Build long-term, trusted relationships with key client contacts to support account retention and growth.

Monitor account performance against commercial targets and report on progress regularly.

Client relationship management

Act as the primary point of contact for assigned accounts, owning all aspects of the client relationship.

Respond promptly and professionally to client queries, requests and concerns.

Manage client expectations and ensure a consistently high level of service and satisfaction.

Proactively communicate with clients on project status, results and any issues affecting their service.

Reporting

Produce accurate and timely reports on account activity, sample volumes and commercial performance.

Compile client-facing reports as required, ensuring data accuracy and compliance with SOCOTEC standards.

Provide regular updates to management on account status, risks and opportunities.

Sample logistics coordination

Schedule and coordinate the delivery of sample bottles to clients in line with agreed testing programmes.

Liaise with logistics and laboratory teams to ensure sample bottle deliveries are timely and accurately specified.

Anticipate client sampling needs and plan deliveries proactively to avoid service disruption.

Cross-department coordination

Liaise with other SOCOTEC departments (laboratory, logistics, technical, finance) to ensure a stable and professional service for assigned accounts.

Escalate and resolve operational issues affecting client accounts, working with internal teams to find timely solutions.

Act as a link between clients and internal teams to ensure requirements are clearly understood and delivered.

Skills and Experience

Proven experience in account management, client relationship management or a similar commercial/customer-facing role.

Experience in environmental, laboratory, or scientific/technical services is an advantage.

Strong organisational skills, with the ability to manage multiple accounts and priorities simultaneously.

Excellent written and verbal communication skills.

Strong reporting and administrative skills, with attention to detail and data accuracy.

Ability to work collaboratively across departments and build effective internal relationships.

Good working knowledge of MS Office (Excel, Word, Outlook); experience with CRM or laboratory information management systems (LIMS) is a plus.

Customer-focused, proactive and solutions-oriented approach.

Key Competencies

Relationship building • commercial awareness • organisation and planning • clear communication • cross-functional collaboration • reliability under pressure

Why SOCOTEC?

Join a thriving community of over 2,000 industry professionals who are passionate about making a real difference. At SOCOTEC UK, we're not just delivering services - we're shaping the future of testing, inspection, and certification across the nation.

What sets us apart? Our people. We've built our reputation on attracting exceptional talent like you and empowering them to deliver excellence at every turn. Our comprehensive range of TIC services means you'll have the opportunity to work on diverse, challenging projects that truly matter.

In this role, you won't just be another employee - you'll be a key player in our continued success story. Your expertise will directly contribute to our mission of building a safer, more sustainable world, while you grow your career alongside some of the industry's finest professionals.

Your Career, Your Way

Build a traditional career path or explore opportunities across multiple disciplines - all within SOCOTEC. Your choice, your direction.

Work Your Way

Local, national, or global projects. Office-based, remote, or hybrid. We offer the flexibility that empowers you to perform at your best.

Committed to Your Growth

From day one, you'll have access to comprehensive training, mentorship, and development programs. We support every step of your professional journey. #YouGrowWeGrow

Think you've got what it takes to add value to our success? We would love to hear from you and look forward to receiving your application.

Building a safer and more sustainable world is the core mission we set out to achieve at SOCOTEC, it is at the heart of everything that we do. We are committed to acting as a key player in society, investing in innovative solutions to ensure social and environmental concerns are at the forefront of all of our business operations.