Communication and Knowledge Management Advisor

  • Dhaka, Bangladesh
  • Full-time
  • Contract type: National employment contract

Company Description

Introduction of the Programme

SNV is a not-for-profit international development organization. Founded in the Netherlands nearly 50 years ago, we have built a long-term, local presence in Asia, Africa, and Latin America. Our advisors work with local partners to equip communities, businesses, and organizations with the tools, knowledge, and connections they need to increase their incomes and gain access to basic services. SNV works to empower people to break the cycle of poverty. SNV provides innovative solutions in Agriculture, Water, Sanitation and Hygiene, and Renewable Energy in 27 developing countries worldwide. For more information, please refer to our website:

Programme Background

SNV under the Urban Sanitation Programme with the support from BMGF and DGIS aims to support Local Authorities (Khulna and Gazipur City Corporations, Kushtia, Jhenaidah, Jessore and Benapole Paurashavas) to address service delivery challenges in FSM and advance the sector development as a whole, through strategic engagement with Government Agencies and partnering with other experienced civil society and private sector organisations working in the sector. 

SNV aims to facilitate a decisive shift in sector thinking, culture and practice through close alignment with respected sector agencies and working collectively with government and local partners to address underlying systemic sector issues that limit sector development.

The Project consist of 5 components:

  1. Sanitation demand creation and behavioral change communication;

  2. Strengthening sanitation supply chain development;

  3. Improving WASH Governance and multi-stakeholder sector development;

  4. Facilitating Sustainable Finance and Smart Investment, and;

  5. Introducing environmentally safe treatment and re-use technologies.

Job Description

Purpose of the Job

The Communication and Knowledge Management Advisor is expected to lead/coordinate all internal and external communication needs and publication materials under the programme, and manage, write and develop reports, data analysis, sharing documents and lessons from the programme, etc. This includes overseeing of all electronic and print-based material development, planning news agendas, producing press releases and news reports, liaising with media representatives, and ensuring program team are equipped with the necessary information to carry out their jobs effectively.

The advisor is expected to maintain and ensure high quality products and services along with ensuring SNV branding policy. S/he will work closely with the Country and Global WASH Communication Advisors.

Key Responsibilities

Advisory services

  • Lead development and implementation of Programme Communication Strategy.

  • Develop communication contents for different components (in cooperation with Component Advisors) and as well for Corporate Urban San Programme.

  • Support content development for external communications.

  • Enhance program credibility and visibility complying with corporate and donor communication guidelines, deliver persuasive, evidence-based and solution-oriented messages to the public, decision-makers and stakeholders.

  • Write and ensure quality of press releases and other forms of internal and external communications.

  • Lead developing and designing publications, both electronic and manual (e.g. websites, leaflets and brochures).

  • Regularly share program updates in SNV website in cooperation with Country and WASH Advisors.

  • Develop and maintain media relations and publishing service providers (editing, printing, photography etc).

Quality assurance & Knowledge Development

  • Align with knowledge deliverables and quality standards.

  • Ensure implementation of SNV’s monitoring for results framework.

  • Support development of Programme Reports and ensuring quality.

  • Conduct comparative studies and facilitate horizontal learning to improve practice and guidelines.

  • Promote knowledge exchange and networking with other SNV regions and externally.

  • Take a lead to place a knowledge management system where program learning can properly be adjusted.

  • Encourage programme staff to capture and share the knowledge resources available to support program activity. Coach, guide and backstop project teams in implementation.

  • Identify best practices by a systematic process documentation system like proper capturing of qualitative and quantitative information, success stories, case studies and video documentation.

Co-ordination & Programme Management


  • Ensures SNV corporate communication guidelines are maintained in all official communication materials.

  • Ensure performance of component, corresponding to plans and targets.

  • Facilitate and coordinate interaction with other sector stakeholders.

  • Contribute to the SNV WASH knowledge activities.

  • Establish and maintain linkage with national and international knowledge centres.

  • Take part in national and regional events as appropriate.

  • Contribute to managing and implementing partnerships.



  • Masters in Communication, Journalism, Social Science, Development Studies or any other related subject.

  • Minimum 10 years’ experience on communication or knowledge management.

  • Proven abilities in designing communication plan, managing and implementing communication strategies for development organisations.

  • Strong abilities on writing in English, transforming technical report to stories for a general audience and capture lessons for technical sharing purpose.

  • An excellent understanding of the media on a local, regional and national level

  • A good knowledge of web and print-based marketing materials.

  • Ability to design communication materials and proficiency in necessary IT/design software (In-design, Photoshop, illustrator etc).

  • Ability to visualize complex situations, subjects and projects for different set of audience.
  • Creative, practical and systematic professional.

  • Evidence of producing knowledge products (publications and other).

  • Flexibility to handle varied and demanding tasks and ability to balance priorities, thrive under pressure and juggle a multitude of details in a fast-paced environment.

  • Significant experience in developing and managing complex, multi-stakeholder initiatives directly delivering change.

  • Ability to work independently, as well as member of a team, and to be flexible to accommodate the needs of stakeholders.

  • Ability to lead the assignment and the team with remote supervision.

  • Excellent verbal and written communication skills both in English and Bangla.

Additional Information

Duty station                   :   Dhaka with frequent travel to Khulna and other programme areas

Contract Duration           :  The duration of the proposed contract is up to December 31, 2020 with a possibility of extension depending on performance and availability of funds.

Expected Joining Date    :   As soon as possible latest by 15th July 2019

Working Hours               :   Full time (minimum of 40 hours per week)

Salary & Benefits            :   The total salary package (basic salary + all benefits) will range between BDT 147,178 and BDT 167,825  per month, depending on the selected candidate’s work experience.

Female candidates are highly encouraged to apply for this position. If you believe that your credentials meet the outlined profile, we invite you to apply by submitting a brief letter of motivation (1 page) and your CV (not more than 3 pages). Your CV should highlight your prior work achievements; it should not be a list of your current or prior job responsibilities. Please apply through SmartRecruiters by June 30, 2019.

We do not appreciate third-party mediation based on this advertisement. Only short listed candidates will be contacted. Any form of solicitation by phone or other means will be treated as disqualification of the candidate. SNV is an equal employment provider.

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