Customer Call Representative

  • 1372 Peachtree St NE, Atlanta, GA 30309, USA
  • Full-time

Company Description

Here at SLB Consulting we are dedicated to developing the most cost-effective and innovative way to maximize your profit and brand awareness.

Job Description

We are looking for a Customer Call Representative that will be the liaison between our company and its current and potential customers.  As a Customer Service Representative, you will be responsible for responding to incoming calls from customers, striving to effectively address their every need.

Salary range: $35000 - $45000 per year.

Responsibilities:

  • Schedule and confirm client appointments via phone and email

  • Facilitate and resolve client service requests

  • Maintain daily contact with customers to document and report on the status of pending inquiries regarding account problems, plus some outgoing phone calls.

  • Provide excellent customer service through active listening

  • Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity.

  • Upbeat, positive attitude and an approach to work rooted in professionalism.

  • Set up client files and obtain necessary information

  • Meet personal/team qualitative and quantitative targets.

  • Seize opportunities to up-sell products when they arise.

  • Input data into the company computer platform to keep each customer record updated.

Qualifications

  • Associate’s/Bachelor’s degree and/or equivalent work experience is preferred.

  • Strong phone and verbal communication skills along with active listening.

  • Ability to work with customers to resolve inquiries

  • Good computer and typing skills.

  • Self-motivated individual.

Additional Information

  • 401(k)
  • Dental Insurance
  • Flexible Schedule