Customer Call Representative
- 1372 Peachtree St NE, Atlanta, GA 30309, USA
Here at SLB Consulting we are dedicated to developing the most cost-effective and innovative way to maximize your profit and brand awareness.
We are looking for a Customer Call Representative that will be the liaison between our company and its current and potential customers. As a Customer Service Representative, you will be responsible for responding to incoming calls from customers, striving to effectively address their every need.
Salary range: $35000 - $45000 per year.
Schedule and confirm client appointments via phone and email
Facilitate and resolve client service requests
Maintain daily contact with customers to document and report on the status of pending inquiries regarding account problems, plus some outgoing phone calls.
Provide excellent customer service through active listening
Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity.
Upbeat, positive attitude and an approach to work rooted in professionalism.
Set up client files and obtain necessary information
Meet personal/team qualitative and quantitative targets.
Seize opportunities to up-sell products when they arise.
Input data into the company computer platform to keep each customer record updated.
Associate’s/Bachelor’s degree and/or equivalent work experience is preferred.
Strong phone and verbal communication skills along with active listening.
Ability to work with customers to resolve inquiries
Good computer and typing skills.
- Dental Insurance
- Flexible Schedule