Online Customer Service Specialist - Italian

  • Bulevar Milutina Milankovića 11b, Belgrade, Serbia
  • Full-time

Company Description

Story about SKS365 started way back in 2009, when we were a small Company with big ideas. Ever since then we have been growing into what we are now – Team of 500+ enthusiastic people, working on 4 locations – Italy, Malta, Austria and Serbia, 16+ nationalities yet so strong together that our brand Planetwin365 has become one of the leading Italian Betting and Gaming establishments.

Job Description

If you join our Online Customer Service Team -  be ready to give your very best and to receive the same treatment, as our mission is to achieve big victories in winning customer satisfaction battles together! 

The primary aim of this role is to provide day-to-day support and communication with
customers while maintaining and enhancing team/company performance as the liaison
between the company and its current and potential customers. This involves effectively
resolving customer issues, complaints and inquiries while keeping customer satisfaction at the core of every decision and behavior.

Key Responsibilities

  • Manage incoming customer requests via live chat, phone and email 
  • Build sustainable relationships and trust with customers through open and interactive communication 
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies 
  • Maintain broad knowledge of all relevant planetwin365 products, services and promotions
  • Communicate with the other departments within the Company in order to resolve customer queries in efficient and timely fashion
  • Take the extra mile to engage customers 

Qualifications

  • Fluent in Italian language and good English speaker
  • Proficient computer user (MS Office, Internet browsers) and preferably familiar with CRM systems and practices
  • Able to work efficiently, effectively and productively with initiative and drive under tight timescales and pressure whilst maintaining attention to detail
  • Proven capability as a problem solver with an ability to work individually or as part of a team
  • Capable of providing informative and constructive recommendations, demonstrating clarity of thought and being able to contribute opinions effectively
  • Willing to work in shifts
  • Preferably interested in sports and online gaming

Additional Information

  • Excellent market rate remuneration package and reward system
  • Learning and Career Development opportunities
  • Employee Referral Scheme
  • Modern and casual office space you will love
  • Work.Live.Play. initiative which is about flexible ways of working in SKS! We know that flexibility matters, so you can choose between office-based, hybrid or remote working options which are available once you complete training period.
  • Entertainment room with a bar and games
  • Extensive private health package

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