Director and Location Manager
- Hoboken, NJ, USA
SKIM is a refreshingly human customer insights agency with offices in Europe, the US, Latin America, Asia. SKIM people are research heavyweights specialized in customer decision behavior. With roots in advanced research methods, SKIM converts tough business challenges into actionable answers. For over 35 years, team SKIM works with leading companies to understand and influence buying decisions across all channels.
As a Director at SKIM and location manager for SKIM’s Hoboken office, you’ll be responsible for developing our business and position us among the top tier suppliers providing data-driven and solution-based marketing & business recommendations for various industries/categories. You will have extensive knowledge of SKIM’s methodology-based solutions, consult on large-scale market research or analytics projects, be hands-on in providing account and project guidance when necessary, and expand our client base, as well as strengthen existing client relationships.
In this role, you will discuss marketing issues/business problems with clients throughout the engagement with them, such as guiding innovative proposals and taking a consulting role, and being critical in helping answer complex business questions for clients by applying and adapting advanced and solid research techniques, with out–of-the-box thinking.
In addition, as the location manager for the office, you will ensure the wellbeing of the team across the core business functions (e.g. operations, methodology & innovation) and collaborate with other location managers effectively for the greater good of the entire US region. This includes:
Lead and inspire the Hoboken team towards SKIM’s Mission to be the Decision Behavior Experts
Lead the development of an inclusive office culture that values and respects differences in background, skills and experiences, as well as reflect SKIM’s values
Foster a work environment that is open, inviting, enjoyable and encourages collaboration and new ideas
Lead in the recruitment and selection of employees, including determining the interviewing process to ensure the right mix of people to serve the needs of the business and the location
Lead talent development (retention and growth) strategy for the location in conjunction with the US Leadership Team and the HR manager
Be the official and natural go-to person for all people for the local team irrespective of their functions or industry alignment
Oversee and properly delegate the resource allocation based on availability, skill sets, desired development
Encourage training and knowledge sharing on broad range of topics: new methodological approaches (qual and quant), project related issues, new insights, category trends and expertise, developments in the MR industry, etc.
We are looking for a dedicated and enthusiastic leader who is a forward-looking change agent, and possesses the following:
Past hands-on experiences executing actual analytics or modeling type of projects (e.g. conjoint/discrete choice, forecasting) is a must for this specific position and this office
Minimum of 10 years experience with a mix of hands-on quantitative and analytics work and client consultation, with demonstrated knowledge and deep understanding of various quantitative research methods across industries/categories
Experience and interest in leading one or more of the following types of projects: price and portfolio optimization, forecasting, message/claims testing, path to purchase/eCommerce, demand modelling/market potential studies, segmentation, ATU tracking studies
Experience in consultative selling
Proven track record in developing and maintaining key accounts and client relationships
Experience and interest in managing, coaching and mentoring teams
Self-motivated and high energy, with the ability to manage different work styles and effectively inspire teams and resolve conflicts
Proven ability to navigate complex organizations to find decision makers, champions, and key stakeholders while creating strong relationships at every level
Excellent verbal and written communication skills including in-person presentation
Must be experienced in analytical software (i.e. R, SPSS etc)
A (Master’s) degree in one of the following studies is considered a plus: Marketing Research, Data Analytics, Marketing
Salary and benefits
SKIM is an equal opportunity employer and offers a flexible working environment. We offer a competitive salary & benefits package that includes the following:
Annual performance-based and profit sharing bonus
Employer-paid medical, dental and vision coverage
4% match on 401(k)
Regular team outings and events
Annual team-building day
High value placed on taking initiative and ownership
Open, communicative work environment
Flat organizational structure
Work / life balance
Casual dress code
Great, passionate colleagues
Active training programs in place, many of which are guided on-the-job training
At SKIM we understand that our employees are our most valuable asset; we are committed to their future development and provide the opportunity to create a career that fits the aspirations of each individual. We have active training programs in place, many of which are trainings on the job.
Please note that only completed applications, consisting of a resume and cover letter, written in English will be considered. Due to the large volume of applications, only applicants who are invited to the first round selection process will be further contacted (this may take 1-3 weeks). Thank you for your understanding.